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Managing Sticky Situations at Work

Managing Sticky Situations at Work

Managing Sticky Situations at Work

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ContentsIllustr<strong>at</strong>ionsviiAcknowledgmentsixIntroduction: How to Say It Just Right in the <strong>Work</strong>placexi1. The Say It Just Right (SIJR) Model 12. Personality Overlay 173. <strong>Sticky</strong> <strong>Situ<strong>at</strong>ions</strong> with Your Boss 294. <strong>Sticky</strong> <strong>Situ<strong>at</strong>ions</strong> with Co-<strong>Work</strong>ers 455. <strong>Sticky</strong> <strong>Situ<strong>at</strong>ions</strong> with Clients 636. <strong>Sticky</strong> <strong>Situ<strong>at</strong>ions</strong> with Subordin<strong>at</strong>es 797. <strong>Sticky</strong> <strong>Situ<strong>at</strong>ions</strong> in Meetings 978. <strong>Sticky</strong> Romantic <strong>Situ<strong>at</strong>ions</strong> in the Office 1199. <strong>Sticky</strong> Interview <strong>Situ<strong>at</strong>ions</strong> 14110. <strong>Sticky</strong> Etiquette <strong>Situ<strong>at</strong>ions</strong> 15711. <strong>Sticky</strong> E-situ<strong>at</strong>ions 17512. <strong>Sticky</strong> <strong>Situ<strong>at</strong>ions</strong> on the Home Front 191Appendix 1: Answers to Quizzes 201Appendix 2: Special Tools and Resources 205Index 209

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