Informationsinfrastrukturen im Wandel. Changing ... - DINI

242 Peter Schirmbacher
– the establishment of personalised and problem-related portals
– the dissemination of self-service technologies
– the intensified introduction of web-based applications
– the introduction of process-oriented groupware and workflowsystems
and document-management-systems
– the dissemination of certificate-based applications.
For many years now, the central university administration has been
working with a co-ordinated and comprehensive IT concept that is updated
at regular intervals. We now face a situation in which profound changes are
taking place that will effect future developments and, in principle, create
new kinds of IT support. New ideas can only be implemented successfully,
however, if they are accompanied by in-depth process analyses by the administration
that permit the drafting of appropriate guidelines and the setting
of priorities for the CMS. A long-term development concept is currently
being prepared which discusses the question of adequate staffing.
The main features of the development concept that have been discussed so
far are related to the following key considerations:
– Continued IT-supported modernisation of the administration is to be
systematically promoted and improved. The share played by routine
manual activity is to be reduced in favour of IT processes. With the
aid of new Internet-based processes, the administration‟s clients (e.g.
applicants, students, teaching staff, colleagues) will be able to file
applications for and process electronically things of concern to them.
Examples of this include electronic applications to study, applications
for official trips and refunds of travelling expenses, and the
checking of current statements of accounts by the staff responsible
for the university budget.
– IT will be used to develop and systematically implement an emanagement
strategy. The goal of this strategy is to develop a service
package agreed upon with the HU decision makers so that they
will be able to access current and reliable information on the most
diverse areas of the university, communicate electronically with one
another in a variety of ways, and use their IT services independently