Informationsinfrastrukturen im Wandel. Changing ... - DINI

Hans Peter Großmann 369
5.3. Achieved synergies, two exemples
5.3.1 The field of voice communication
For operating the telecommunications technology (hardware and network)
of Ulm University, formerly only two employees were assigned. The
arising works – maintenance and regie-works – were delivered externally.
Operating the data net, however, fell into the responsibility of the university
computing centre, at that time employing scientists and technicians for that
purpose. That is why moving a workplace within the university, respectively
setting up or deleting workplaces, provoked separate on-the-scenemissions
of telephone- and data-networkers in order to separately change or
set up telephone- and data-net connections.
In forming the kiz, all the telecommunications- and network-services of
the university were concentrated to a new service-group within the new kizdepartment
for infrastructure, the former now bearing overall responsibility
for all the telecommunications- and network-services. The flat-rated maintenance
of the telephone network is still provided externally, whereas
meanwhile the other works are now, thanks to insourcing, internally delivered.
That is why two additional technicians (now respnsable for data-
AND telephone network) were employed in the kiz. After subtraction of the
additional personnel costs, the university, through this measure alone, still
saves remarkable sums, making it possible to partly re-invest the savings
for some other purpose. Within the new, integrated task group, two teams
were formed. The adaption of organisation within the new task group thus
made possible, additionally allows the optimizing of the internal workflow
and therefore not only offers advantages in costs, but also remarkably contributes
to the improvement of service (now telephone- AND data-technics
from the same provider). Especially in regard of the forthcoming conversion
of the university´s voice communication to VoIP technology, the new
service-infrastructure is leading the way to the future, because this technical
change will imply an unseparable meshing of telephone- and data-networks
anyway.