Informationsinfrastrukturen im Wandel. Changing ... - DINI

Frank Klapper, Norbert Lossau 255
service-packages which are easy for users to use. In order to achieve this,
the working practices will be based on ITIL (IT Infrastructure Library), an
internationally recognised model of “best practice” which has become established
as the de facto standard for IT service management.
5.2. Management Structures
The model for the management of the information technology functional
area shown in figure two was chosen on the basis of the ICM management
structure described in section four. At the centre is the establishment of an
IT forum for the bundling of user interests and the formulating of local IT
concepts, on the basis of which the needs, services and responsibilities
(service level management) are determined. The specific functions and
tasks of the CIO for Information Technology are derived from the complex
requirements this process generates.
Figure 2 Management Model for Information Technology