Informationsinfrastrukturen im Wandel. Changing ... - DINI

286 Steffi Engert, Uwe Blotevogel
5.2.3 Quality Management
CIM aspires in all ist activities to high standards. Applications have to
run in secure environments and need to be monitored by professional
electgronic management systems. Sustainable implementation of change
management and quality management have been put down as strategic
goals for the organisation.
5.3. Cooperation of CIM and University Library
One of the innovations in restructuring the ICM sector is the cooperation
sector of CIM and University Library. Both organisations have the
same goal of consistent orientation on the needs of their customers and
follow to the principle „One Face to the Customer“, in order to offer short,
direct ways to their customers and a high degree of integration of services
to make access easy and transparent. This led to the two joint consulting
offerings E-Point and E-Competence-Agentur.
– E-Point is a physical help-desk as a first contact point for all members
of the university. E-Point provides immediate help to all issues concerning
the digital and media services of the UDE, including the user
management for Internet access. E-Point is located in the University
Library‟s main building on both campuses.
– The E-Competence-Agency provides qualified consulting and coaching
on all the E-Services of CIM and University Library and E-Learning to
the members of the university. In addition, the agency acts as a broker
for thes services and experts of CIM and UB, if there are requirements
for specialist support or in the realisation of complex projects.
6. Advantages and Risks
The advantage of the model „CIM in the ICM sector“ is in its specific
combination of flexibility and stability, i.e. the conceptial and organisational
implementation of the values innovative and sustainable. Only when they
are balanced correctly they provide an adequate basis for that which is
transported by the orientation on the customers. It is the concern for sustai-