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23-22 Chapter 23 Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers Objective 3.4 Questions 1. You are a desktop administrator at an organization with strict desktop security requirements that include software restrictions, the use of Windows Firewall, and the use of standard user accounts for day-to-day activities. A puzzled user in your organization asks you why he cannot install a flatbed scanner on his system. He previously successfully installed other hardware, such as his handheld Windows Mobile device and a digital camera that connect to his Windows XP Professional computer via the USB port. He tells you that he disconnected his personal laser printer; he then connected the scanner to the parallel port, turned it on, and launched the Add Hardware Wizard. He seems to think that Windows XP Professional might have detected the scanner, but he receives a series of error messages and cannot install the Windows XP drivers he just downloaded from the vendor’s Web site. What is preventing this user from installing the scanner? Choose the correct answer. A. Someone who is a member of the local Administrators group on the computer must be logged on to install hardware devices that are not Plug and Play. B. The scanner is not compatible with Windows XP. C. The parallel cable is damaged. D. There is an interrupt request (IRQ) conflict between the parallel port and another installed hardware device. 2. Your multimedia-capable computer seems to record and play back sound and voice at very low quality. When you try to conduct video conferences over the Internet, your colleagues cannot understand you, although they have no problems communicating with one another. You also notice that their voices sound distorted and you hear lots of pops and hisses. When you use a different computer in your office, the video conferencing tools work great. You suspect that there is something wrong with your sound card or the drivers that interact with it; you want to examine the sound recording and playback devices installed in your computer. You also want to check driver versions and perform diagnostics. How do you do this? Choose the correct answer. A. You run Sigverif.exe at a command prompt. B. You open the Registry Editor tool (Regedt32.exe) and look for entries that might be related to audio devices installed in your computer. C. You select the Hardware tab in the Sounds And Audio Devices program in Control Panel. D. You open the DirectX Diagnostics tool.
Objective 3.4 Implement, Manage, and Troubleshoot I/O Devices 23-23 3. You are listening to an audio CD on your desktop computer at work when you realize that the music might be disturbing your colleagues who are holding a small meeting in the cubicle next to yours. You turn off the speakers, put on your stereo headphones, and insert the plug into the jack on the front of the CD-ROM drive, but you hear no sound. You adjust the volume control on the front of the CD-ROM drive, but still hear no sound. You turn the speakers back on and can hear the music again. Why is there no music through your headphones? Choose the correct answer. A. The CD-ROM drive is defective and must be replaced. B. Digital audio playback is enabled for your CD-ROM drive. C. One or more of the volume levels in the Volume Control program is muted or turned all the way down. D. The Hardware Sound Acceleration Level is set to No acceleration on the Sound tab of the DirectX Diagnostics tool. 4. You recently purchased an external USB hard disk. You plug the power cord in and connect the device to the USB hub that is already connected to your keyboard and Pocket PC. You insert the installation CD-ROM that came with the device, follow the prompts to install the device drivers, and reboot the computer when told to do so. You log back on to the desktop and open Windows Explorer. You do not see the new hard disk under My Computer where the other local disks are visible. You open Device Manager, but cannot locate the new hard disk there, either. Which of the following are appropriate troubleshooting steps? Choose three correct answers. A. Install the device into another computer. B. Disconnect the Pocket PC and mouse. C. Disconnect the new disk drive from the hub and plug it directly into a USB port on the computer. D. Look for USB-related messages in the System event logs using Event Viewer. E. Verify that USB support is enabled in your computer’s BIOS. F. Verify that you have not accidentally disabled USB support in Device Manager. 5. Which of the following are ways to install a modem in Windows XP Professional? Choose three correct answers. A. Use the Phone And Modem Options program in Control Panel. B. Use the Add Hardware program in Control Panel. C. Use the Printer And Faxes program in Control Panel.
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PUBLISHED BY Microsoft Press A Divi
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About the Authors Walter Glenn, Mic
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Contents Contents ix Acknowledgment
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Contents xi Practice: Prepare for I
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Contents xiii Lesson 3: Performing
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Contents xv Lesson 3: Configuring S
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Contents xvii Local User Accounts .
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Contents xix Troubleshooting Lab .
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Contents xxi by Using the Cipher Co
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Contents xxiii 12 Managing Printers
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Contents xxv How to Configure DNS Q
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Contents xxvii Lesson Summary . . .
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Contents xxix How to Share a Folder
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Contents xxxi How to Monitor Networ
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Contents xxxiii 22 Implementing and
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Acknowledgments A book like this is
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xxxviii About This Book Prerequisit
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xl About This Book Within each Obje
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xlii About This Book ■ Super VGA
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xliv About This Book Certifications
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xlvi About This Book For additional
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1 Introduction to Windows XP Profes
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■ Windows XP Home Edition does no
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Lesson Summary Lesson 1 Explaining
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Major Enhancements Included in Wind
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1-11 connects periodically to Windo
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! 1-13 new feature that allows you
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1-15 1. After Windows XP Service Pa
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Note A workgroup can contain comput
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1-19 that each domain controller ha
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Lesson 4: Logging On and Off Window
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F01US07.eps 1-23 XP Professional au
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1-25 If a user logs on to a domain,
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The Purpose of Fast Logon Optimizat
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Table 1-2 The Windows Security Dial
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1-31 2. What is the main difference
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Scenario 1.2 1-33 You are an admini
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Key Points Key Terms Exam Highlight
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Page 1-32 1-39 3. Which of the foll
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2 Installing Windows XP Professiona
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! Table 2-1 Windows XP Professional
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F02us01 ! NTFS The preferred file s
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If you convert a system volume (or
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How Microsoft Grants Software Licen
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2-11 3. What information is require
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F02us03 2-13 not support booting fr
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Note To change the computer name af
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F02us06 Complete setup Figure 2-6 W
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Lesson 2 Installing Windows XP Prof
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Lesson 2 Installing Windows XP Prof
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2-23 Changes check box is selected
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Lesson 3: Installing Windows XP Pro
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! Exam Tip You can use Winnt.exe an
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Table 2-4 Winnt32.exe Parameters Sw
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2-31 2. Which Windows XP Profession
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Real World Upgrading Older Computer
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2-35 Windows NT 4.0 computers that
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Lesson 5: Troubleshooting Windows X
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Guidelines for Troubleshooting Setu
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2-41 1. If you encounter an error d
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How to Scan a System and Display Av
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2-45 Software Update Services (SUS)
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F02US10 2-47 You should be familiar
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2-49 When you install new operating
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■ Floppy drive, mouse, keyboard
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Chapter Summary 2-53 ■ Before ins
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Exam Highlights 2-55 system partiti
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Page 2-22 2-57 c. Dual booting betw
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Page 2-40 Page 2-49 2-59 b. Verify
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3 Deploying Windows XP Professional
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Lesson 1: Creating Unattended Insta
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F03us01.bmp Lesson 1 Creating Unatt
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F03us02.bmp F03us03.bmp Lesson 1 Cr
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Lesson 1 Creating Unattended Instal
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3-19 Mini Setup Wizard prompts the
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Practice: Deploying Windows XP Prof
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Lesson 2 Using Disk Duplication to
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Lesson 3: Performing Remote Install
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! Lesson 3 Performing Remote Instal
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F03us09.bmp 3-29 9. Choose whether
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F03us10.bmp PXE-Compliant Network A
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Lesson Summary Lesson 3 Performing
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3-35 2. Click Files And Settings Tr
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Lesson 4 Using Tools to Simplify De
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3-39 Windows Installer Package file
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3-41 ■ The USMT offers all the ad
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Chapter Summary 3-43 ■ Small depl
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Page 3-16 Page 3-21 Page 3-24 Lesso
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Page 3-41 3-47 The correct answers
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4-2 Chapter 4 Modifying and Trouble
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4-10 Chapter 4 Modifying and Troubl
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5-2 Chapter 5 Configuring Windows X
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5-10 Chapter 5 Configuring Windows
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6 Installing, Managing, and Trouble
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! Exam Tip Windows XP Professional
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F06us03 Figure 6-3 Device Manager s
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F06us04 To Determine Available Hard
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6. In the list of installed hardwar
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Lesson 2: Configuring and Troublesh
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F06us06 Figure 6-6 Use the Properti
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6-15 6. Close the Add Or Remove Pro
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Table 6-4 Common Fax Troubleshootin
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F06us08 Mouse Devices 6-19 Mouse de
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! 6-21 devices also can have their
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6-23 disable modem sound entirely.
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6-25 5. In the Device manager windo
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Lesson 3: Viewing and Configuring H
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6-29 XP can determine whether a por
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Lesson Summary Lesson 3 Viewing and
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F06us10 ! 6-33 dows will recognize
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F06us12 Lesson 4 Configuring and Tr
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6-37 2. Which of the following tool
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Troubleshooting Lab Troubleshooting
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6-41 ■ A hardware profile stores
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Page 6-9 Page 6-25 Page 6-30 Lesson
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Page 6-37 3. How can you view the f
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7-2 Chapter 7 Setting Up and Managi
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7-10 Chapter 7 Setting Up and Manag
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8-2 Chapter 8 Securing Resources wi
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11 Setting Up, Configuring, and Tro
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11-3 ❑ A network interface printe
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Table 11-1 Network Printing Environ
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Lesson 2: Setting Up Network Printe
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Table 11-2 Add Printer Wizard Pages
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F11us03 F11us04 Lesson 2 Setting Up
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Lesson 2 Setting Up Network Printer
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Lesson 3: Connecting to Network Pri
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Lesson 3 Connecting to Network Prin
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Lesson 3 Connecting to Network Prin
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F11us07 Lesson 4 Configuring Networ
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How to Stop the Sharing of a Printe
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F11us10 ! User1 Print server User2
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Lesson 5 Troubleshooting Setup and
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Lesson Review Lesson 5 Troubleshoot
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Troubleshooting Lab Scenario Questi
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Key Terms Exam Highlights 11-39 ■
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Page 11-19 Page 11-24 Lesson 2 Revi
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13-2 Chapter 13 Supporting TCP/IP L
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13-4 Chapter 13 Supporting TCP/IP !
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14 Overview of Active Directory Ser
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14-3 One big advantage that Active
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F14us03 Figure 14-3 A domain tree i
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Physical Structure of Active Direct
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Replication Within an Active Direct
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Lesson 1 Overview of Active Directo
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Lesson 2 Important Active Directory
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What Is a Namespace? F14us08 ! Less
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F14us09 Jane Doe Lesson 2 Important
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Case Scenario Exercise 14-21 ■ Th
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Chapter Summary 14-23 Contoso, Ltd.
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Exam Highlights 14-25 distinguished
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Page 14-22 14-27 2. Which of the fo
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15 Configuring Network and Internet
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Lesson 1: Configuring Local Area Ne
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F15us02.bmp F15us03.bmp Figure 15-2
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! 15-7 ■ You can add connections
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Lesson 1 Configuring Local Area Net
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Allowing Incoming Dial-Up Connectio
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Practice: Configuring an Inbound Co
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3. What is callback and why would y
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Lesson 3 Configuring Wireless Conne
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F15us18.bmp ! Lesson 3 Configuring
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Lesson Summary ■ 802.11 standards
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Lesson 4 Configuring Internet Conne
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Table 15-5 ICMP Options ICMP Option
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Case Scenario Exercise 15-61 be con
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19 Monitoring and Optimizing System
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F19us01 Figure 19-1 The Application
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! Table 19-1 Processes Tab Columns
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F19us03 Figure 19-3 The Performance
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F19us04 Lesson 1 Using Task Manager
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Lesson 1 Using Task Manager 19-11 1
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Table 19-3 Partial List of Availabl
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! Under Memory, choose Pages/sec Un
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Lesson Review Lesson 2 Using the Pe
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2. What objects and counters would
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Key Terms Exam Highlights 19-29 bas
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20 Backing Up and Restoring Data Ex
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F20us01 Note Windows Backup does no
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How to Plan a Backup 20-5 You shoul
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20-7 You might also choose to use a
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20-9 Daily During a daily backup, a
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Lesson 1 Using the Backup Utility 2
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Lesson Summary Lesson 1 Using the B
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Lesson 2 Backing Up Data 20-15 1. T
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Lesson 4 Using the Automated System
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21 Installing Windows XP Profession
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Tested Skills and Suggested Practic
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Important For the following task, y
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Further Reading 21-9 “Software Up
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Objective 1.1 Perform and Troublesh
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22 Implementing and Conducting Admi
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Page 1119: Objective 2.5 Manage and Troublesho
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Page 1130 and 1131: 23-10 Chapter 23 Implementing, Mana
Page 1161 and 1162: 24 Monitoring and Optimizing System
Page 1163 and 1164: Further Reading 24-3 “Support Web
Page 1165 and 1166: Objective 4.1 Monitor, Optimize, an
Page 1173 and 1174: Objective 4.2 Manage, Monitor, and
Page 1179 and 1180: Objective 4.3 Restore and Back Up t
Page 1187: Objective 4.3 Restore and Back Up t
Page 1190 and 1191: 25-2 Chapter 25 Configuring and Tro
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25-4 Chapter 25 Configuring and Tro
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25-10 Chapter 25 Configuring and Tr
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26 Implementing, Managing, and Trou
Page 1215 and 1216:
Tested Skills and Suggested Practic
Page 1217 and 1218:
Further Reading 26-5 Microsoft Corp
Page 1219 and 1220:
Objective 6.1 Configure and Trouble
Page 1221 and 1222:
26-9 Why are you unable to browse t
Page 1223 and 1224:
Objective 6.1 Configure and Trouble
Page 1225 and 1226:
Objective 6.2 Connect to Computers
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Objective 6.2 Connect to Computers
Page 1229 and 1230:
Objective 6.3 Connect to Resources
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Page 1233 and 1234:
Page 1235 and 1236:
Objective 6.4 Configure, Manage, an
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27-2 Chapter 27 Configuring, Managi
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27-10 Chapter 27 Configuring, Manag
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Glossary A AC-3 The coding system u
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Glossary G-3 ANSI See American Nati
Page 1283 and 1284:
Glossary G-5 Backup Or Restore Wiza
Page 1285 and 1286:
Glossary G-7 boot sector A critical
Page 1287 and 1288:
Glossary G-9 compression state Each
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Glossary G-11 direct memory access
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Glossary G-13 duplex transmission A
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Glossary G-15 Fiber Distributed Dat
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Glossary G-17 globally unique ident
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I Glossary G-19 ICM See Image Color
Page 1299 and 1300:
Glossary G-21 Internet Connection S
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L Glossary G-23 L2TP See Layer Two
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Glossary G-25 MBR See Master Boot R
Page 1305 and 1306:
Glossary G-27 netstat A diagnostic
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Glossary G-29 Open Systems Intercon
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Glossary G-31 peripheral A term use
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Glossary G-33 primary display The d
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Q Glossary G-35 QoS See quality of
Page 1315 and 1316:
Glossary G-37 Request for Comments
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Glossary G-39 security Making compu
Page 1319 and 1320:
Glossary G-41 Simple Mail Transfer
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Glossary G-43 subnet mask A 32-bit
Page 1323 and 1324:
Glossary G-45 tracert A Trace Route
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Glossary G-47 USB See universal ser
Page 1327:
Glossary G-49 Winnt.exe The command
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