MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

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Questions and Answers
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3. What is the difference between Remote Desktop and Remote Assistance?
Remote Desktop is designed to allow a user to have full control over a Windows XP Professional
desktop from another computer on the network. Remote Desktop requires that a user be a
member of the Administrators or Remote Users group on the host computer. Remote Assistance
is designed to let a user request help from another user. To establish a Remote Assistance
session, a user must send an invitation. When using Remote Assistance, both users can
see the host computer’s display.
Case Scenario Exercise
1. Ken is not an expert user and he wants you to help him solve his problem. He
would also like to watch while you help him. What feature could you use to help
Ken remotely while he watches?
You could use Remote Assistance to help Ken. While you are connected to Ken’s computer, you
can take control of his desktop while he watches.
2. After connecting to Ken’s computer, you want to determine what service or services
are failing to start. How would you do this?
You should open Event Viewer and view the System log. Events marking services that fail to
start are marked with a red icon that has an X.
3. You have determined that only one service is failing to start, and that service is
related to Ken’s backup program. You decide to use the Add/Remove Programs
utility to remove the backup program from Ken’s computer. After removing the
program, Windows displays a message stating that some parts of the program
could not be installed because they are running and that it needs to you restart the
computer to finish the removal. When the computer restarts, you still see the error
message stating that a service has failed to load, and the program is still listed in
the Add/Remove Programs dialog box as being installed. What should you do?
You should stop the service and disable it. You can do this by using the Services console. Stopping
the service should allow you to remove the program. Disabling the service will prevent it
from running at startup in case the program needs to restart to finish the installation.
4. After taking care of the service, you use Add/Remove Programs again to try to
uninstall the program. However, the Add/Remove Programs utility tells you that
the uninstallation file could not be found and that the removal process cannot
continue. You suspect that during the previous removal attempt, the uninstallation
file was deleted. You decide that you need to restore Ken’s computer to a configuration
from before he installed the program. How can you do this?
You should use System Restore. Most likely, Ken did not create a manual restore point, and it
is also unlikely that the setup program for the backup utility created one. You should find the
most recent automatic restore point and restore the computer to that point.