MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

2-40 Chapter 2 Installing Windows XP Professional
tion, Windows XP loads the newly installed operating system kernel for the first time
and initializes new hardware drivers.
Stop errors are identified by a 10-digit hexadecimal number. The two most common
stop errors you will encounter during Windows XP installation are described as follows:
Stop: 0x0000000A Error This error usually indicates that Windows attempted to
access a particular memory address at too high an internal request level (IRQL).
This error usually occurs when a hardware driver uses an incorrect memory
address, but can also indicate an incompatible device driver or a general hardware
problem. To troubleshoot this error, confirm that your hardware is listed in the
Windows Catalog, make sure that your BIOS is compatible with Windows XP Professional,
and perform general hardware troubleshooting. You can learn more
about troubleshooting this stop error by reading Microsoft Knowledge Base article
314063, “Troubleshooting a Stop 0x0000000A Error in Windows XP.”
Stop: 0x0000007B Error This error normally indicates that you have an inaccessible
boot device, meaning that Windows cannot access your hard disk. The common
causes for this type of error are a boot sector virus, bad or incompatible hardware,
or missing hardware drivers. You can learn more about troubleshooting this stop
error by reading Microsoft Knowledge Base article 324103, “How to Troubleshoot
‘Stop 0x0000007B’ Errors in Windows XP.”
Lesson Review
Tip Although these are the two most common Stop errors you will see during Windows XP
installation, you might encounter other Stop errors. If you get a Stop error, write down the
Stop error number. Search the Microsoft Knowledge Base using the number as your keyword,
and you can find information on how to resolve the error. You can learn more about troubleshooting
Stop errors by reading the article “Windows Server 2003 Troubleshooting Stop
Errors,” which is available at http://www.microsoft.com/technet/prodtechnol/
windowsserver2003/operations/system/sptcestp.mspx. Although the article is written for
Windows Server 2003, it also applies to Windows XP.
Use the following questions to help determine whether you have learned enough to
move on to the next lesson. If you have difficulty answering these questions, review
the material in this lesson before beginning the next lesson. You can find answers to
these questions in the “Questions and Answers” section at the end of this chapter.