MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

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6-38 Chapter 6 <strong>Installing</strong>, Managing, and Troubleshooting Hardware Devices and Drivers Scenario Questions You are an administrator working for Contoso, Ltd., a nationwide insurance company. You receive an e-mail from Darren Parker, one of your users, that says “After receiving authorization from the IT support staff, I purchased a sound card for my desktop computer running Windows XP Professional. The IT support staff created a temporary administrator account so that I could install the drivers for the card. I followed the instructions provided by the manufacturer for physically installing the sound card in the computer. After restarting Windows, I continued to follow the manufacturer’s instructions and canceled the Found New Hardware Wizard when it appeared. Then I inserted the CD-ROM that came with the sound card. The Setup program on the CD ran automatically and notified me that it would first install device drivers and then install other related applications. But then early during the installation, I received an error message, stating that the drivers I am trying to install are unsigned and cannot be installed. The Setup program ended with an error message. I have a big video presentation to finish today, and if I do not get this problem fixed in the next hour, I am totally hosed. Help!” 1. What is the likely problem? 2. What should you tell Darren to do to allow driver signing? 3. If the IT staff had not provided Darren with a temporary administrator account, what might have prevented Darren from being able to allow driver signing? 4. Aside from assigning Darren a temporary administrator account, in what two ways might the IT support staff allow Darren to install unsigned drivers?
Troubleshooting Lab Troubleshooting Lab 6-39 In this lab, you will use Device Manager to simulate troubleshooting an unterminated Small Computer System Interface (SCSI) chain. Complete the following steps. 1. From the Start menu, right-click My Computer, and then click Manage. 2. In the Computer Management window, under the System Tools node, click Device Manager. 3. In the right pane, expand the Disk Drives category, and then double-click one of the drives listed. 4. In the Properties dialog box for the drive you selected, on the General tab, the Device Status field indicates whether there are any problems with the device. Click Troubleshoot. (Normally, you would do this only if a problem was indicated with this device.) 5. Windows XP Professional displays the Help And Support Center window with the Drives And Network Adapters Troubleshooter displayed. 6. Click I Am Having A Problem With A Hard Disk Drive Or Floppy Disk Drive, and then click Next. 7. Read the information about SCSI devices; click Yes, I Am Having A Problem With A SCSI Device; and then click Next. 8. Read the information provided, click Yes, My Hardware Is On The HCL, and then click Next. 9. On the Does The SCSI Adapter Or A Device In The Chain Need Power page, you are asked, “Does Your Drive Work When All The SCSI Components Have The Power They Need?” Click No, My Drive Does Not Work, and then click Next. 10. On the Does Device Manager Show A Problem With Your Device page, you are asked, “Does This Information Help You To Solve The Problem?” Click No, My Device Still Does Not Work, and then click Next. 11. On the Did You Recently Install A New Driver page, you are asked, “Does Rolling Back To A Previous Driver Solve The Problem?” Click No, I Still Have A Problem, and then click Next. 12. On the Is There A Problem With The Driver For Your Device page, you are asked, “Does Reinstalling Or Updating Your Driver Solve The Problem?” Click No, I Still Have A Problem, and then click Next. 13. On the Is Your SCSI Cable Connected Correctly page, you are asked, “Does Your Drive Work When You Replace Any Faulty Cables Or Adapters?” Click No, My Drive Does Not Work.
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PUBLISHED BY Microsoft Press A Divi
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About the Authors Walter Glenn, Mic
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Contents Contents ix Acknowledgment
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Contents xi Practice: Prepare for I
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Contents xiii Lesson 3: Performing
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Contents xv Lesson 3: Configuring S
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Contents xvii Local User Accounts .
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Contents xix Troubleshooting Lab .
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Contents xxi by Using the Cipher Co
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Contents xxiii 12 Managing Printers
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Contents xxv How to Configure DNS Q
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Contents xxvii Lesson Summary . . .
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Contents xxix How to Share a Folder
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Contents xxxi How to Monitor Networ
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Contents xxxiii 22 Implementing and
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Acknowledgments A book like this is
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xxxviii About This Book Prerequisit
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xl About This Book Within each Obje
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xlii About This Book ■ Super VGA
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xliv About This Book Certifications
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xlvi About This Book For additional
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1 Introduction to Windows XP Profes
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■ Windows XP Home Edition does no
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Lesson Summary Lesson 1 Explaining
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Major Enhancements Included in Wind
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1-11 connects periodically to Windo
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! 1-13 new feature that allows you
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1-15 1. After Windows XP Service Pa
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Note A workgroup can contain comput
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1-19 that each domain controller ha
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Lesson 4: Logging On and Off Window
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F01US07.eps 1-23 XP Professional au
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1-25 If a user logs on to a domain,
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The Purpose of Fast Logon Optimizat
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Table 1-2 The Windows Security Dial
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1-31 2. What is the main difference
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Scenario 1.2 1-33 You are an admini
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Key Points Key Terms Exam Highlight
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2 Installing Windows XP Professiona
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! Table 2-1 Windows XP Professional
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F02us01 ! NTFS The preferred file s
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If you convert a system volume (or
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How Microsoft Grants Software Licen
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Lesson 2 Installing Windows XP Prof
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Lesson 3: Installing Windows XP Pro
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! Exam Tip You can use Winnt.exe an
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Table 2-4 Winnt32.exe Parameters Sw
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2-31 2. Which Windows XP Profession
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Real World Upgrading Older Computer
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2-35 Windows NT 4.0 computers that
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Lesson 5: Troubleshooting Windows X
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Guidelines for Troubleshooting Setu
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How to Scan a System and Display Av
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2-45 Software Update Services (SUS)
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F02US10 2-47 You should be familiar
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2-49 When you install new operating
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■ Floppy drive, mouse, keyboard
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Chapter Summary 2-53 ■ Before ins
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Exam Highlights 2-55 system partiti
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3 Deploying Windows XP Professional
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Lesson 1: Creating Unattended Insta
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Lesson 1 Creating Unattended Instal
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3-19 Mini Setup Wizard prompts the
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Practice: Deploying Windows XP Prof
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Lesson 2 Using Disk Duplication to
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Lesson 3: Performing Remote Install
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! Lesson 3 Performing Remote Instal
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Lesson Summary Lesson 3 Performing
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Lesson 4 Using Tools to Simplify De
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3-39 Windows Installer Package file
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3-41 ■ The USMT offers all the ad
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Chapter Summary 3-43 ■ Small depl
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Page 3-41 3-47 The correct answers
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4-2 Chapter 4 Modifying and Trouble
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11 Setting Up, Configuring, and Tro
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11-3 ❑ A network interface printe
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Table 11-1 Network Printing Environ
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Lesson 2: Setting Up Network Printe
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Table 11-2 Add Printer Wizard Pages
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Lesson 2 Setting Up Network Printer
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How to Stop the Sharing of a Printe
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F11us10 ! User1 Print server User2
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Lesson 5 Troubleshooting Setup and
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Lesson Review Lesson 5 Troubleshoot
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Troubleshooting Lab Scenario Questi
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Key Terms Exam Highlights 11-39 ■
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14 Overview of Active Directory Ser
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14-3 One big advantage that Active
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F14us03 Figure 14-3 A domain tree i
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Physical Structure of Active Direct
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Replication Within an Active Direct
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What Is a Namespace? F14us08 ! Less
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F14us09 Jane Doe Lesson 2 Important
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Case Scenario Exercise 14-21 ■ Th
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Chapter Summary 14-23 Contoso, Ltd.
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Exam Highlights 14-25 distinguished
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15 Configuring Network and Internet
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Lesson 1: Configuring Local Area Ne
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Allowing Incoming Dial-Up Connectio
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3. What is callback and why would y
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21 Installing Windows XP Profession
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Important For the following task, y
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22 Implementing and Conducting Admi
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24 Monitoring and Optimizing System
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Objective 4.2 Manage, Monitor, and
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Objective 4.3 Restore and Back Up t
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25-2 Chapter 25 Configuring and Tro
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26 Implementing, Managing, and Trou
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Tested Skills and Suggested Practic
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Further Reading 26-5 Microsoft Corp
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Objective 6.1 Configure and Trouble
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26-9 Why are you unable to browse t
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Objective 6.1 Configure and Trouble
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Objective 6.2 Connect to Computers
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Objective 6.3 Connect to Resources
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Objective 6.4 Configure, Manage, an
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Glossary A AC-3 The coding system u
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Glossary G-3 ANSI See American Nati
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Glossary G-5 Backup Or Restore Wiza
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Glossary G-7 boot sector A critical
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Glossary G-9 compression state Each
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Glossary G-11 direct memory access
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Glossary G-13 duplex transmission A
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Glossary G-15 Fiber Distributed Dat
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Glossary G-17 globally unique ident
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I Glossary G-19 ICM See Image Color
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Glossary G-21 Internet Connection S
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L Glossary G-23 L2TP See Layer Two
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Glossary G-25 MBR See Master Boot R
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Glossary G-27 netstat A diagnostic
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Glossary G-29 Open Systems Intercon
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Glossary G-31 peripheral A term use
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Glossary G-33 primary display The d
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Q Glossary G-35 QoS See quality of
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Glossary G-37 Request for Comments
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Glossary G-39 security Making compu
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Glossary G-41 Simple Mail Transfer
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Glossary G-43 subnet mask A 32-bit
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Glossary G-45 tracert A Trace Route
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Glossary G-47 USB See universal ser
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Glossary G-49 Winnt.exe The command
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