MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

Lesson 5 Using Remote Desktop and Remote Assistance
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Note When an invitation is sent through an e-mail attachment or saved as a file, the file
has a .MsRcIndicent extension.
An expert user must respond to an invitation to continue the process. If the invitation
is by using Windows Messenger, you must accept the invitation that is presented in the
Messenger pop-up window. If the invitation is sent by e-mail, you must open the
attached invitation. If the invitation file is transmitted in some other fashion, you must
access and open it. If a password is required, you must enter the password in the
Remote Assistance dialog box.
Tip Using Windows Messenger to establish a Remote Assistance connection is the easiest
method because the Windows Messenger connection can usually be established
regardless of whether there are firewalls on either the user’s or the expert helper’s network.
If you use another method of establishing a Remote Assistance session, you must configure
a firewall to allow the connection. Like Remote Desktop, Remote Assistance uses TCP
port 3389 by default.
Windows then notifies the user requiring assistance that the request has been accepted.
The user must click Yes in the Remote Assistance dialog box as a final indication of
acceptance, and Remote Assistance then establishes the connection.
Remote Assistance Console
After the Remote Assistance connection is established, the user needing help sees a
User Console, and the expert user sees a Helper Console. The User Console has the following
functionality:
Chat History and Message Entry windows Used for online chatting.
Connection Status window Displays the helper who has connected and the connection’s
capabilities (Screen View Only or In Control),
Stop Control (ESC) Permits the user to regain control if the expert user has taken
control (this can also be accomplished by pressing the ESC key).
Send A File Sends a file from the user’s computer or a network share to the helper’s
computer.
Start Talking Enables voice communication on computers with voice capabilities.
Settings Enables the user to adjust sound quality.
Disconnect Ends the Remote Assistance connection.
Help Provides access to Remote Assistance help features.