MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

Troubleshooting Lab
Troubleshooting Lab
6-39
In this lab, you will use Device Manager to simulate troubleshooting an unterminated
Small Computer System Interface (SCSI) chain. Complete the following steps.
1. From the Start menu, right-click My Computer, and then click Manage.
2. In the Computer Management window, under the System Tools node, click Device
Manager.
3. In the right pane, expand the Disk Drives category, and then double-click one of
the drives listed.
4. In the Properties dialog box for the drive you selected, on the General tab, the
Device Status field indicates whether there are any problems with the device. Click
Troubleshoot. (Normally, you would do this only if a problem was indicated with
this device.)
5. Windows XP Professional displays the Help And Support Center window with the
Drives And Network Adapters Troubleshooter displayed.
6. Click I Am Having A Problem With A Hard Disk Drive Or Floppy Disk Drive, and
then click Next.
7. Read the information about SCSI devices; click Yes, I Am Having A Problem With
A SCSI Device; and then click Next.
8. Read the information provided, click Yes, My Hardware Is On The HCL, and then
click Next.
9. On the Does The SCSI Adapter Or A Device In The Chain Need Power page, you
are asked, “Does Your Drive Work When All The SCSI Components Have The
Power They Need?” Click No, My Drive Does Not Work, and then click Next.
10. On the Does Device Manager Show A Problem With Your Device page, you are
asked, “Does This Information Help You To Solve The Problem?” Click No, My
Device Still Does Not Work, and then click Next.
11. On the Did You Recently Install A New Driver page, you are asked, “Does Rolling
Back To A Previous Driver Solve The Problem?” Click No, I Still Have A Problem,
and then click Next.
12. On the Is There A Problem With The Driver For Your Device page, you are asked,
“Does Reinstalling Or Updating Your Driver Solve The Problem?” Click No, I Still
Have A Problem, and then click Next.
13. On the Is Your SCSI Cable Connected Correctly page, you are asked, “Does Your
Drive Work When You Replace Any Faulty Cables Or Adapters?” Click No, My
Drive Does Not Work.