MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

Table 6-4 Common Fax Troubleshooting Scenarios
A fax I sent is pending
in the Outbox.
Someone sent me a
fax, and my incoming
fax device is not
detecting the call.
I am using dialing rules
with calling cards, but
the calling card
information is not
working.
To Send a Fax
There is a problem with the
local fax device.
The remote fax device is
busy.
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Windows XP Professional makes it simple for you to use your computer to send faxes.
You can use the following procedure to send a fax:
Lesson 2 Configuring and Troubleshooting Hardware Devices
Problem Cause Solution
There is a problem with your
local fax device.
Calling card information is
defined on a per-user basis.
Ensure that the Fax Service is
running by using the same
user account as the calling
card information.
Either there is no local fax
device configured to send
faxes or there is a problem
with the local fax device. Verify
that there is a local fax device
and that it is configured for
sending faxes. On the Tools
menu of the Fax Console, click
Fax Printer Status.
On the Tools menu of the Fax
Console, click Fax Printer Status.
Verify that your local fax device
is configured to receive faxes. If
you have an external modem,
turn it off and on. If you have
an internal modem, shut down
your computer and restart it.
Right-click My Computer, click
Manage, and then click Services
And Applications. In the
Services list, double-click Fax.
Click Log On. Set the Fax Service
to run under the calling
card user account.
1. From the Start menu, point to All Programs, point to Accessories, point to Communications,
point to Fax, and then click Send A Fax.
2. On the Welcome To The Send Fax Wizard page (which indicates that if you want
to fax a document, you create or open the document in a Windows-based application
and print it to a fax printer), click Next.
3. On the Recipient Information page, enter the name and number of the person to
whom you want to send a fax, and then click Next.
Tip To send the fax to multiple recipients, enter the first person’s name and phone number,
and then click Add. Enter the information for each recipient and click Add until all recipients
have been entered.