MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

Lesson 5 Troubleshooting Common Printing Problems
12-31
How to Solve Printing Problems Using the Windows XP Professional
Printing Troubleshooter
Windows XP Professional has a built-in troubleshooter to help you resolve your printing
problems. For example, in the Printers And Faxes window, you can click Troubleshoot
Printing.
When you click Troubleshoot Printing, Windows XP Professional presents you with a
series of potential printing problems. After you make a selection from the list of potential
problems and click Next, the troubleshooter takes you through a series of suggestions
and questions to help you resolve the problem. You can also perform a search to
help resolve your problem or you can select the I Want The Troubleshooter To Investigate
Settings On This Computer option.
Lesson Review
Use the following questions to help determine whether you have learned enough to
move on to the next lesson. If you have difficulty answering these questions, review
the material in this lesson before beginning the next lesson. You can find answers to
these questions in the “Questions and Answers” section at the end of this chapter.
1. When you detect a printing problem, what three things should you always check
before you start troubleshooting the problem?
2. If a user reports to you that he or she cannot print, what are some of the areas you
should check?
Lesson Summary
■ When there is a printing problem, always verify that the printer is plugged in,
turned on, and connected to the print server. For a network interface print device,
verify that there is a network connection between the printer and the print server.
Ask questions to help determine whether the problem is with the application, the
document, or the printer.