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24-22 Chapter 24 Monitoring and Optimizing System Performance and Reliability 7. You are a desktop support technician at Northwind Traders, a firm with about 200 Windows XP Professional and Windows 2000 Professional desktop computers. You receive a call from James Van Eaton, a bookkeeper in your Accounting department. James recently installed an update to a non-Microsoft application. After he installed the update, his computer became very unreliable. Docking and undocking frequently failed, and his computer seemed to slow down and show a great deal of unexplained hard drive activity. James uninstalled the update, but the problems continue. What do you recommend for the next step in troubleshooting the problem? Choose the correct answer. A. Open System Restore and select the Create A Restore Point option. B. Open System Restore and select the Restore My Computer To An Earlier Time option. C. Boot to the Last Known Good Configuration. D. Boot into safe mode. E. Boot into the Recovery Console. 8. You are a desktop administrator for Trey Research, a small consulting firm. Recently, work that your firm did in 1999 has been subpoenaed for a lawsuit that one of your former clients is involved in. The files identified by the court order had been stored on a Windows 98 laptop computer that you decommissioned in 2001. However, you still have a copy of a backup file you made with the Windows 98 Msbackup tool. Unfortunately, the Backup Utility on your Windows XP Professional computer reports the following error message: Unrecognized Media: The Backup File Contains Unrecognized Data And Cannot Be Used. How can you restore the file? Choose the correct answer. A. You cannot restore the file because it has been corrupted. B. Install Windows 98 on a computer and use that computer to restore the backup. C. Use an administrator account to take ownership of the files and grant your user account Read permission. D. Decrypt the file using the administrator password from the Windows 98 computer, and then restore the file normally.
Objective 4.3 Restore and Back Up the Operating System, System State Data, and User Data 24-23 Objective 4.3 Answers 1. Correct Answers: C A. Incorrect: The Boot.ini file specifies the set of choices that are presented to the user before the operating system is loaded. The Boot.ini file can be configured to allow for booting between several different instances of Windows, but it cannot be used to modify the configuration of Windows XP. B. Incorrect: The System Restore tool is used to roll back the configuration of a Windows XP system. However, it can be used only after the operating system has booted. In this case, the System Restore tool is inaccessible because the operating system is unbootable. C. Correct: The Last Known Good Configuration is a copy of the system state stored in the HKEY_LOCAL_MACHINE\System\CurrentControlSet registry key when a user last successfully logged on. You can revert to this backup configuration by rebooting the computer and pressing F8 when prompted to select the operating system from which to start. From the Windows XP Professional Advanced Options menu, select the Last Known Good Configuration option. D. Incorrect: The Recovery Console can be a useful tool for recovering a system that does not boot correctly, but it is not useful for restoring the last working configuration of a system. Use the Recovery Console only when all other methods have failed. 2. Correct Answers: C, D, and E A. Incorrect: The System Restore utility is useful for troubleshooting problems caused by system misconfigurations. However, it can be used only if the system is bootable. B. Incorrect: The Last Known Good Configuration is a quick way to resolve problems caused by misconfigurations and faulty drivers. Although the Last Known Good Configuration is available at the boot menu and can therefore be used in this scenario, it would not resolve the problem because the problem is not related to a misconfiguration. Failure to boot after a power failure is generally caused by corrupted files or a damaged hard disk—neither of which Last Known Good Configuration is capable of repairing. C. Correct: Safe mode might or might not work in this scenario, but it is the first thing to try. Safe mode loads a minimal set of drivers, and as such, it has a higher chance of successfully booting than Windows XP Professional’s standard boot mode. If safe mode does start successfully, you can use the graphical user interface to diagnose the hardware problems. If you determine that system files have been damaged, you can initiate a scan of the disk and, if necessary, restore files from the system CD.
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PUBLISHED BY Microsoft Press A Divi
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About the Authors Walter Glenn, Mic
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Contents Contents ix Acknowledgment
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Contents xi Practice: Prepare for I
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Contents xiii Lesson 3: Performing
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Contents xv Lesson 3: Configuring S
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Contents xvii Local User Accounts .
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Contents xix Troubleshooting Lab .
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Contents xxi by Using the Cipher Co
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Contents xxiii 12 Managing Printers
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Contents xxv How to Configure DNS Q
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Contents xxvii Lesson Summary . . .
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Contents xxix How to Share a Folder
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Contents xxxi How to Monitor Networ
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Contents xxxiii 22 Implementing and
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Acknowledgments A book like this is
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xxxviii About This Book Prerequisit
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xl About This Book Within each Obje
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xlii About This Book ■ Super VGA
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xliv About This Book Certifications
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xlvi About This Book For additional
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1 Introduction to Windows XP Profes
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■ Windows XP Home Edition does no
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Lesson Summary Lesson 1 Explaining
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Major Enhancements Included in Wind
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1-11 connects periodically to Windo
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! 1-13 new feature that allows you
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1-15 1. After Windows XP Service Pa
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Note A workgroup can contain comput
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1-19 that each domain controller ha
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Lesson 4: Logging On and Off Window
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F01US07.eps 1-23 XP Professional au
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1-25 If a user logs on to a domain,
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The Purpose of Fast Logon Optimizat
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Table 1-2 The Windows Security Dial
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1-31 2. What is the main difference
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Scenario 1.2 1-33 You are an admini
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Key Points Key Terms Exam Highlight
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Page 1-6 Page 1-14 Page 1-19 Lesson
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Page 1-32 1-39 3. Which of the foll
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2 Installing Windows XP Professiona
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! Table 2-1 Windows XP Professional
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F02us01 ! NTFS The preferred file s
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If you convert a system volume (or
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How Microsoft Grants Software Licen
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2-11 3. What information is require
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F02us03 2-13 not support booting fr
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Note To change the computer name af
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F02us06 Complete setup Figure 2-6 W
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Lesson 2 Installing Windows XP Prof
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Lesson 2 Installing Windows XP Prof
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2-23 Changes check box is selected
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Lesson 3: Installing Windows XP Pro
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! Exam Tip You can use Winnt.exe an
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Table 2-4 Winnt32.exe Parameters Sw
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2-31 2. Which Windows XP Profession
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Real World Upgrading Older Computer
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2-35 Windows NT 4.0 computers that
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Lesson 5: Troubleshooting Windows X
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Guidelines for Troubleshooting Setu
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2-41 1. If you encounter an error d
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How to Scan a System and Display Av
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2-45 Software Update Services (SUS)
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F02US10 2-47 You should be familiar
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2-49 When you install new operating
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■ Floppy drive, mouse, keyboard
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Chapter Summary 2-53 ■ Before ins
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Exam Highlights 2-55 system partiti
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Page 2-22 2-57 c. Dual booting betw
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Page 2-40 Page 2-49 2-59 b. Verify
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3 Deploying Windows XP Professional
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Lesson 1: Creating Unattended Insta
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F03us01.bmp Lesson 1 Creating Unatt
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F03us02.bmp F03us03.bmp Lesson 1 Cr
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Lesson 1 Creating Unattended Instal
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3-19 Mini Setup Wizard prompts the
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Practice: Deploying Windows XP Prof
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Lesson 2 Using Disk Duplication to
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Lesson 3: Performing Remote Install
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! Lesson 3 Performing Remote Instal
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F03us09.bmp 3-29 9. Choose whether
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F03us10.bmp PXE-Compliant Network A
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Lesson Summary Lesson 3 Performing
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3-35 2. Click Files And Settings Tr
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Lesson 4 Using Tools to Simplify De
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3-39 Windows Installer Package file
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3-41 ■ The USMT offers all the ad
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Chapter Summary 3-43 ■ Small depl
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Page 3-16 Page 3-21 Page 3-24 Lesso
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Page 3-41 3-47 The correct answers
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4-2 Chapter 4 Modifying and Trouble
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4-10 Chapter 4 Modifying and Troubl
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5-2 Chapter 5 Configuring Windows X
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5-10 Chapter 5 Configuring Windows
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6 Installing, Managing, and Trouble
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! Exam Tip Windows XP Professional
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F06us03 Figure 6-3 Device Manager s
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F06us04 To Determine Available Hard
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6. In the list of installed hardwar
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Lesson 2: Configuring and Troublesh
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F06us06 Figure 6-6 Use the Properti
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6-15 6. Close the Add Or Remove Pro
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Table 6-4 Common Fax Troubleshootin
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F06us08 Mouse Devices 6-19 Mouse de
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! 6-21 devices also can have their
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6-23 disable modem sound entirely.
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6-25 5. In the Device manager windo
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Lesson 3: Viewing and Configuring H
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6-29 XP can determine whether a por
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Lesson Summary Lesson 3 Viewing and
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F06us10 ! 6-33 dows will recognize
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F06us12 Lesson 4 Configuring and Tr
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6-37 2. Which of the following tool
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Troubleshooting Lab Troubleshooting
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6-41 ■ A hardware profile stores
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Page 6-9 Page 6-25 Page 6-30 Lesson
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Page 6-37 3. How can you view the f
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7-2 Chapter 7 Setting Up and Managi
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7-10 Chapter 7 Setting Up and Manag
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8-2 Chapter 8 Securing Resources wi
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8-10 Chapter 8 Securing Resources w
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9-2 Chapter 9 Administering Shared
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10-2 Chapter 10 Managing Data Stora
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11 Setting Up, Configuring, and Tro
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11-3 ❑ A network interface printe
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Table 11-1 Network Printing Environ
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Lesson 2: Setting Up Network Printe
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Table 11-2 Add Printer Wizard Pages
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F11us03 F11us04 Lesson 2 Setting Up
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Lesson 2 Setting Up Network Printer
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Lesson 3: Connecting to Network Pri
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Lesson 3 Connecting to Network Prin
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Lesson 3 Connecting to Network Prin
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F11us07 Lesson 4 Configuring Networ
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How to Stop the Sharing of a Printe
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F11us10 ! User1 Print server User2
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Lesson 5 Troubleshooting Setup and
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Lesson Review Lesson 5 Troubleshoot
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Troubleshooting Lab Scenario Questi
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Key Terms Exam Highlights 11-39 ■
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Page 11-19 Page 11-24 Lesson 2 Revi
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Page 11-36 Page 11-37 Questions and
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12-2 Chapter 12 Managing Printers a
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12-10 Chapter 12 Managing Printers
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13-2 Chapter 13 Supporting TCP/IP L
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13-4 Chapter 13 Supporting TCP/IP !
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13-6 Chapter 13 Supporting TCP/IP R
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13-8 Chapter 13 Supporting TCP/IP 2
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13-10 Chapter 13 Supporting TCP/IP
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14 Overview of Active Directory Ser
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14-3 One big advantage that Active
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F14us02 Objects Computers Users Fig
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F14us03 Figure 14-3 A domain tree i
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Physical Structure of Active Direct
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Replication Within an Active Direct
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Lesson 1 Overview of Active Directo
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Lesson 2 Important Active Directory
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What Is a Namespace? F14us08 ! Less
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F14us09 Jane Doe Lesson 2 Important
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Case Scenario Exercise 14-21 ■ Th
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Chapter Summary 14-23 Contoso, Ltd.
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Exam Highlights 14-25 distinguished
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Page 14-22 14-27 2. Which of the fo
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15 Configuring Network and Internet
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Lesson 1: Configuring Local Area Ne
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F15us02.bmp F15us03.bmp Figure 15-2
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! 15-7 ■ You can add connections
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F15us05.bmp 15-9 ■ QoS Packet Sch
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Lesson 1 Configuring Local Area Net
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Lesson 2: Configuring Dial-Up Conne
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Lesson 2 Configuring Dial-Up Connec
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F15us11.bmp Lesson 2 Configuring Di
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Allowing Incoming Dial-Up Connectio
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Practice: Configuring an Inbound Co
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3. What is callback and why would y
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Lesson 3 Configuring Wireless Conne
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F15us18.bmp ! Lesson 3 Configuring
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Lesson 3 Configuring Wireless Conne
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F15us19.bmp Lesson 3 Configuring Wi
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F15us21.bmp Lesson 3 Configuring Wi
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Lesson Summary ■ 802.11 standards
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Lesson 4 Configuring Internet Conne
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Lesson Summary Lesson 4 Configuring
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Lesson 5 Configuring Windows Firewa
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! F15us27r.bmp Lesson 5 Configuring
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F15us28r.bmp Lesson 5 Configuring W
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Table 15-5 ICMP Options ICMP Option
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Case Scenario Exercise 15-61 be con
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Page 15-62 Troubleshooting Lab Ques
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19 Monitoring and Optimizing System
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F19us01 Figure 19-1 The Application
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! Table 19-1 Processes Tab Columns
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F19us03 Figure 19-3 The Performance
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F19us04 Lesson 1 Using Task Manager
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Lesson 1 Using Task Manager 19-11 1
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Lesson 2: Using the Performance Con
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Table 19-3 Partial List of Availabl
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! Under Memory, choose Pages/sec Un
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Lesson 2 Using the Performance Cons
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Lesson Review Lesson 2 Using the Pe
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2. What objects and counters would
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Key Terms Exam Highlights 19-29 bas
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20 Backing Up and Restoring Data Ex
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F20us01 Note Windows Backup does no
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How to Plan a Backup 20-5 You shoul
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20-7 You might also choose to use a
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20-9 Daily During a daily backup, a
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Lesson 1 Using the Backup Utility 2
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Lesson Summary Lesson 1 Using the B
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Lesson 2 Backing Up Data 20-15 1. T
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Lesson 3 Restoring Data 20-27 ■ K
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Lesson 3 Restoring Data 20-29 After
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Lesson 3 Restoring Data 20-31 2. A(
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Lesson 4 Using the Automated System
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Questions Lesson 4 Using the Automa
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Key Terms Exam Highlights 20-39 ■
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Page 20-23 Lesson 2 Review Question
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Page 20-36 Page 20-37 Case Scenario
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21 Installing Windows XP Profession
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Tested Skills and Suggested Practic
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Important For the following task, y
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Further Reading 21-9 “Software Up
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Objective 1.1 Perform and Troublesh
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Objective 1.5 Questions Objective 1
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Objective 1.5 Answers Objective 1.5
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22 Implementing and Conducting Admi
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■ Implementing and administering
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Objective 2.1 Monitor, Manage, and
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Objective 2.3 Connect to Local and
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Objective 2.4 Configure and Manage
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Objective 2.4 Configure and Manage
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23-2 Chapter 23 Implementing, Manag
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23-10 Chapter 23 Implementing, Mana
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Page 1161 and 1162: 24 Monitoring and Optimizing System
Page 1163 and 1164: Further Reading 24-3 “Support Web
Page 1165 and 1166: Objective 4.1 Monitor, Optimize, an
Page 1173 and 1174: Objective 4.2 Manage, Monitor, and
Page 1179 and 1180: Objective 4.3 Restore and Back Up t
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Page 1190 and 1191: 25-2 Chapter 25 Configuring and Tro
Page 1198 and 1199: 25-10 Chapter 25 Configuring and Tr
Page 1213 and 1214: 26 Implementing, Managing, and Trou
Page 1215 and 1216: Tested Skills and Suggested Practic
Page 1217 and 1218: Further Reading 26-5 Microsoft Corp
Page 1219 and 1220: Objective 6.1 Configure and Trouble
Page 1221 and 1222: 26-9 Why are you unable to browse t
Page 1223 and 1224: Objective 6.1 Configure and Trouble
Page 1225 and 1226: Objective 6.2 Connect to Computers
Page 1227 and 1228: Objective 6.2 Connect to Computers
Page 1229 and 1230: Objective 6.3 Connect to Resources
Page 1231 and 1232: Objective 6.3 Connect to Resources
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Objective 6.3 Connect to Resources
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Objective 6.4 Configure, Manage, an
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27-2 Chapter 27 Configuring, Managi
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Glossary A AC-3 The coding system u
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Glossary G-3 ANSI See American Nati
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Glossary G-5 Backup Or Restore Wiza
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Glossary G-7 boot sector A critical
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Glossary G-9 compression state Each
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Glossary G-11 direct memory access
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Glossary G-13 duplex transmission A
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Glossary G-15 Fiber Distributed Dat
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Glossary G-17 globally unique ident
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I Glossary G-19 ICM See Image Color
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Glossary G-21 Internet Connection S
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L Glossary G-23 L2TP See Layer Two
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Glossary G-25 MBR See Master Boot R
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Glossary G-27 netstat A diagnostic
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Glossary G-29 Open Systems Intercon
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Glossary G-31 peripheral A term use
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Glossary G-33 primary display The d
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Q Glossary G-35 QoS See quality of
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Glossary G-37 Request for Comments
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Glossary G-39 security Making compu
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Glossary G-41 Simple Mail Transfer
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Glossary G-43 subnet mask A 32-bit
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Glossary G-45 tracert A Trace Route
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Glossary G-47 USB See universal ser
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Glossary G-49 Winnt.exe The command
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