MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

2-38 Chapter 2 Installing Windows XP Professional
Table 2-6 Troubleshooting Tips
Problem Solution
Insufficient disk space. Do one of the following:
■ Use the Setup program to create a partition by using existing
free space on the hard disk.
■ Delete and create partitions as needed to create a partition
that is large enough for installation.
■ Reformat an existing partition to create more space.
Setup failure during
early text mode portion of
Setup.
Dependency service fails
to start.
Verify that Windows XP supports the mass storage devices on the
computer. If not, press F6 when prompted and supply the necessary
drivers for these devices from floppy disk.
In the Windows XP Professional Setup Wizard, return to the Network
Settings page and verify that you installed the correct protocol
and network adapter. Verify that the network adapter has the proper
configuration settings, such as transceiver type, and that the local
computer name is unique on the network.
During Setup, the com- When Setup attempts to write to the boot sector to make the hard
puter’s BIOS-based virus disk Windows XP-bootable, BIOS-based virus scanners might inter-
scanner gives an error pret the action as an attempt by a virus to infect the system. Disable
message indicating that a the virus protection in the BIOS and enable it again after Windows
virus is attempting to infect XP is fully installed.
the boot sector. Setup fails.
Setup cannot connect to
the domain controller.
Windows XP Professional
fails to install or start.
Verify the following:
■ The domain name is correct.
■ The server running the DNS service and the domain controller
are both running and online. If you cannot locate a
domain controller, install Windows XP Professional into a
workgroup and then join the domain after installation.
■ The network adapter card and protocol settings are set correctly.
If you are reinstalling Windows XP Professional and
are using the same computer name, delete the computer
account and re-create it.
Verify the following:
■ Windows XP Professional is detecting all the hardware.
■ All the hardware is in the Windows Catalog. Try running
Winnt32 /checkupgradeonly to verify that the hardware is
compatible with Windows XP Professional.
Remove unsupported devices in an attempt to get past the error. If
you are unsure about which devices are unsupported, consider
removing all devices during the installation (except those necessary
to run the system, such as the motherboard, display adapter, memory,
and so on) and then reconnecting them after Windows is
installed.