MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

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12-28 Chapter 12 Managing Printers and Documents 2. How can you gain access to all printers on a print server? 3. Can you pause and resume operation of a printer that you have used Internet Explorer to connect to? Lesson Summary ■ The advantages of managing printers from a Web browser are: ❑ It does not matter whether the print server is running Windows XP Professional. ❑ All management tasks that you perform with Windows XP Professional management tools are the same when you use a Web browser. ❑ You can customize the Web interface. ❑ You can view a summary page and real-time device information. ■ You can access all printers on a print server running IIS by typing http:// print_server_name/printers. You can access a particular printer by typing http://print_server_name/printer_share_name.
Lesson 5 Troubleshooting Common Printing Problems 12-29 Lesson 5: Troubleshooting Common Printing Problems In this lesson, you will learn about some common printing problems and how to troubleshoot them. This chapter also shows you to how to troubleshoot printer and document problems by using the built-in Printing Troubleshooter, which was introduced in Chapter 11. After this lesson, you will be able to ■ <strong>Exam</strong>ine a printing problem and know the appropriate troubleshooting questions to ask. ■ Identify and solve common printing problems. ■ Solve printing problems using the Printing Troubleshooter in Windows XP Professional. Estimated lesson time: 10 minutes ESTIMATED LESSON TIME: 10 MINUTES Guidelines for <strong>Exam</strong>ining a Printing Problem When you detect a printing problem, always verify that the printer is plugged in, turned on, and connected to the print server. For a network interface printer, verify that there is a network connection between the printer and the print server. To determine the cause of a problem, first try printing from a different program to verify that the problem is with the printer, not with the program. If the problem is with the printer, ask the following questions: ■ Can other users print normally? If so, the problem is most likely caused by insufficient permissions, no network connection, or client computer problems. ■ Does the print server use the correct printer driver for the printer? If not, you should install the appropriate printer driver. ■ Is the print server operational, and is there enough disk space for spooling? ■ Does the client computer have the correct printer driver? Solutions to Common Printing Problems There are some printing problems that are common to most network printing environments. Table 12-6 describes some of these common printing problems, as well as some possible causes and solutions.
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PUBLISHED BY Microsoft Press A Divi
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About the Authors Walter Glenn, Mic
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Contents Contents ix Acknowledgment
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Contents xi Practice: Prepare for I
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Contents xiii Lesson 3: Performing
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Contents xv Lesson 3: Configuring S
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Contents xvii Local User Accounts .
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Contents xix Troubleshooting Lab .
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Contents xxi by Using the Cipher Co
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Contents xxiii 12 Managing Printers
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Contents xxv How to Configure DNS Q
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Contents xxvii Lesson Summary . . .
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Contents xxix How to Share a Folder
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Contents xxxi How to Monitor Networ
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Contents xxxiii 22 Implementing and
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Acknowledgments A book like this is
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xxxviii About This Book Prerequisit
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xl About This Book Within each Obje
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xlii About This Book ■ Super VGA
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xliv About This Book Certifications
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xlvi About This Book For additional
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1 Introduction to Windows XP Profes
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■ Windows XP Home Edition does no
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Lesson Summary Lesson 1 Explaining
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Major Enhancements Included in Wind
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1-11 connects periodically to Windo
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! 1-13 new feature that allows you
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1-15 1. After Windows XP Service Pa
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Note A workgroup can contain comput
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1-19 that each domain controller ha
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Lesson 4: Logging On and Off Window
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F01US07.eps 1-23 XP Professional au
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1-25 If a user logs on to a domain,
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The Purpose of Fast Logon Optimizat
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Table 1-2 The Windows Security Dial
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1-31 2. What is the main difference
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Scenario 1.2 1-33 You are an admini
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Key Points Key Terms Exam Highlight
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Page 1-32 1-39 3. Which of the foll
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2 Installing Windows XP Professiona
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! Table 2-1 Windows XP Professional
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F02us01 ! NTFS The preferred file s
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If you convert a system volume (or
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How Microsoft Grants Software Licen
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2-11 3. What information is require
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F02us03 2-13 not support booting fr
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Note To change the computer name af
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F02us06 Complete setup Figure 2-6 W
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Lesson 2 Installing Windows XP Prof
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Lesson 2 Installing Windows XP Prof
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Lesson 3: Installing Windows XP Pro
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! Exam Tip You can use Winnt.exe an
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Table 2-4 Winnt32.exe Parameters Sw
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2-31 2. Which Windows XP Profession
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Real World Upgrading Older Computer
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2-35 Windows NT 4.0 computers that
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Lesson 5: Troubleshooting Windows X
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Guidelines for Troubleshooting Setu
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2-41 1. If you encounter an error d
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How to Scan a System and Display Av
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2-45 Software Update Services (SUS)
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F02US10 2-47 You should be familiar
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2-49 When you install new operating
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■ Floppy drive, mouse, keyboard
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Chapter Summary 2-53 ■ Before ins
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Exam Highlights 2-55 system partiti
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Page 2-22 2-57 c. Dual booting betw
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Page 2-40 Page 2-49 2-59 b. Verify
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3 Deploying Windows XP Professional
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Lesson 1: Creating Unattended Insta
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3-19 Mini Setup Wizard prompts the
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Practice: Deploying Windows XP Prof
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Lesson 2 Using Disk Duplication to
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Lesson 3: Performing Remote Install
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! Lesson 3 Performing Remote Instal
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F03us09.bmp 3-29 9. Choose whether
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F03us10.bmp PXE-Compliant Network A
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Lesson Summary Lesson 3 Performing
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3-35 2. Click Files And Settings Tr
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Lesson 4 Using Tools to Simplify De
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3-39 Windows Installer Package file
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3-41 ■ The USMT offers all the ad
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Chapter Summary 3-43 ■ Small depl
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Page 3-16 Page 3-21 Page 3-24 Lesso
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Page 3-41 3-47 The correct answers
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4-2 Chapter 4 Modifying and Trouble
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6 Installing, Managing, and Trouble
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! Exam Tip Windows XP Professional
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F06us03 Figure 6-3 Device Manager s
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F06us04 To Determine Available Hard
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6. In the list of installed hardwar
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Lesson 2: Configuring and Troublesh
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6-15 6. Close the Add Or Remove Pro
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Table 6-4 Common Fax Troubleshootin
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F06us08 Mouse Devices 6-19 Mouse de
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! 6-21 devices also can have their
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6-23 disable modem sound entirely.
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6-25 5. In the Device manager windo
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Lesson 3: Viewing and Configuring H
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6-29 XP can determine whether a por
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Lesson Summary Lesson 3 Viewing and
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F06us10 ! 6-33 dows will recognize
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F06us12 Lesson 4 Configuring and Tr
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6-37 2. Which of the following tool
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Troubleshooting Lab Troubleshooting
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6-41 ■ A hardware profile stores
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Page 6-9 Page 6-25 Page 6-30 Lesson
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Page 6-37 3. How can you view the f
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7-2 Chapter 7 Setting Up and Managi
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11 Setting Up, Configuring, and Tro
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11-3 ❑ A network interface printe
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Table 11-1 Network Printing Environ
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Lesson 2: Setting Up Network Printe
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Table 11-2 Add Printer Wizard Pages
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F11us03 F11us04 Lesson 2 Setting Up
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Lesson 2 Setting Up Network Printer
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14 Overview of Active Directory Ser
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F14us03 Figure 14-3 A domain tree i
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Physical Structure of Active Direct
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Replication Within an Active Direct
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Lesson 1 Overview of Active Directo
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What Is a Namespace? F14us08 ! Less
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F14us09 Jane Doe Lesson 2 Important
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Case Scenario Exercise 14-21 ■ Th
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Chapter Summary 14-23 Contoso, Ltd.
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Exam Highlights 14-25 distinguished
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15 Configuring Network and Internet
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Lesson 1: Configuring Local Area Ne
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F15us02.bmp F15us03.bmp Figure 15-2
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! 15-7 ■ You can add connections
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Allowing Incoming Dial-Up Connectio
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3. What is callback and why would y
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19 Monitoring and Optimizing System
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! Table 19-1 Processes Tab Columns
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! Under Memory, choose Pages/sec Un
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2. What objects and counters would
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20 Backing Up and Restoring Data Ex
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21 Installing Windows XP Profession
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Important For the following task, y
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22 Implementing and Conducting Admi
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24 Monitoring and Optimizing System
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Further Reading 26-5 Microsoft Corp
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Objective 6.1 Configure and Trouble
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26-9 Why are you unable to browse t
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Objective 6.1 Configure and Trouble
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Objective 6.2 Connect to Computers
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Objective 6.2 Connect to Computers
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Objective 6.3 Connect to Resources
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Objective 6.4 Configure, Manage, an
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27-2 Chapter 27 Configuring, Managi
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27-10 Chapter 27 Configuring, Manag
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Glossary A AC-3 The coding system u
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Glossary G-3 ANSI See American Nati
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Glossary G-5 Backup Or Restore Wiza
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Glossary G-7 boot sector A critical
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Glossary G-9 compression state Each
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Glossary G-11 direct memory access
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Glossary G-13 duplex transmission A
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Glossary G-15 Fiber Distributed Dat
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Glossary G-17 globally unique ident
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I Glossary G-19 ICM See Image Color
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Glossary G-21 Internet Connection S
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L Glossary G-23 L2TP See Layer Two
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Glossary G-25 MBR See Master Boot R
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Glossary G-27 netstat A diagnostic
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Glossary G-29 Open Systems Intercon
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Glossary G-31 peripheral A term use
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Glossary G-33 primary display The d
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Q Glossary G-35 QoS See quality of
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Glossary G-37 Request for Comments
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Glossary G-39 security Making compu
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Glossary G-41 Simple Mail Transfer
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Glossary G-43 subnet mask A 32-bit
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Glossary G-45 tracert A Trace Route
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Glossary G-47 USB See universal ser
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Glossary G-49 Winnt.exe The command
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