MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

4-44 Chapter 4 Modifying and Troubleshooting the Startup Process
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Case Scenario Exercise
1. What is the likely problem?
Because the user has made no other configuration changes, and because the problem started
after the new driver installation, the most likely problem is the new driver.
2. You decide to remove the new driver. However, the computer stops responding
before you can do so. What should you do? Choose the correct answer.
a. Start the computer using the Last Known Good configuration.
b. Start the computer in safe mode and try to roll back the driver.
c. Use the Recovery Console to roll back the new driver.
d. Use the Recovery Console to edit the BOOT.INI file.
The correct answer is B. Starting the computer in safe mode loads only a generic video driver.
You should then be able to roll back the new driver. A is not correct because the Last Known
Good configuration is created after a successful logon. Because the user could log on following
the driver installation, reverting to the Last Known Good configuration would not roll back the
new driver. C is not correct because you cannot use the Recovery Console to roll back drivers.
D is not correct because editing the BOOT.INI file does not help in this situation.