MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

11-34 Chapter 11 Setting Up, Configuring, and Troubleshooting Printers
Possible Solutions to Common Troubleshooting Scenarios
Table 11-5 lists some of the common setup and configuration problems that you might
encounter. It also gives probable causes of the problems and possible solutions.
Table 11-5 Common Printer Problems and Possible Solutions
Problem Probable Cause Possible Solution
Test page does not print.
You have confirmed that
the printer is connected and
turned on.
Test page or documents print
incorrectly as garbled text.
Pages are only partially
printing.
Users report an error
message that asks them to
install a printer driver when
they print to a print server
running Windows XP
Professional.
Documents from one client
computer do not print, but
documents from other
client computers do.
Documents print correctly
on some (but not all)
printers in a printer pool.
Printing is slow because the
print server is taking a long
time to render the job.
Printing is slow, and print
jobs are taking a long time to
reach the top of the queue.
Documents do not print in
the right priority.
The selected port is not
correct.
The installed printer driver
is not correct.
Configure the printer for the
correct port. For a printer that
uses a network interface printer,
make sure that the network
address is correct.
Reinstall the printer with the
correct printer driver.
There might not be enough Consider adding memory to the
memory to print the document. print server.
The printer might not have Try replacing the printer’s toner
enough toner.
cartridge.
Printer drivers for the client
computers are not installed
on the print server.
The client computer is connected
to the wrong printer.
The printers in the printer
pool are not identical.
The print server’s disk could
be in need of defragmenting
or could be getting close to
capacity.
If you are using a printing
pool, you might not have
enough printers in the pool.
The printing priorities among
printers are set incorrectly.
On the print server, add the
appropriate printer drivers for the
client computers. Use the client
computer operating system CD-
ROM or a printer driver from the
vendor.
On the client computer, remove
the printer, and then add the correct
printer.
Verify that all printers in the
printer pool are identical or that
they use the same printer driver.
Remove inappropriate devices.
Try defragmenting the print
server’s disk and check that there
is adequate space for temporary
files on the hard disk.
Add printers to the printing pool.
Adjust the printing priorities for
the printer associated with the
printers.