MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

12-32 Chapter 12 Managing Printers and Documents
■ There are a number of common printing problems that you should know how to
solve, including problems arising from printer configuration, printer drivers, and
print permissions.
■ You can access the Windows XP Professional built-in Printing Troubleshooter
from the Printers And Faxes window by clicking Troubleshoot Printing.
Case Scenario Exercise
Scenario
Questions
In this exercise, you will read a scenario about a user who is trying to manage documents
on a network printer, and then answer the questions that follow. If you have difficulty
completing this work, review the material in this chapter before beginning the
next chapter. You can find answers to these questions in the “Questions and Answers”
section at the end of this chapter.
You are working as an administrator for Fabrikam, Inc., a company that makes prebuilt
cabinetry that people can install in their own homes. Erin, a user from the Sales department,
calls at 4:45 p.m. to tell you that one of the other people in her department has
printed a very long document to the department’s only color laser printer. The printer
is a network printer that is used by many people, and Erin does not think the long document
has started printing yet.
Erin tells you that her manager, Jesper, has asked her to print several copies of an
important memo to distribute to other people in her department before 5:00 p.m. She
does not want to stop the long document from being printed because the person who
printed it has already left for the afternoon and will need the printed document in the
morning. Erin says that she has accessed the print server using her Web browser in the
past but cannot remember how she did it. You determine that the print server is named
SLS-PR1 and that the printer’s share name is ColorLaser.
1. What URL should Erin type into her Web browser to access the printer directly?
2. What action should Erin take to ensure that all printing on the printer stops while
she figures out what to do, but that no documents need to be reprinted?
3. What permission will Erin need to take this action?