MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

Common Printer Problems that Require Troubleshooting
12-3
Troubleshooting printers, which means identifying and resolving all printer problems,
is a third major aspect of printer administration. The types of problems you will commonly
need to troubleshoot include the following:
■ Printers that are off or offline
■ Printers that are out of paper or out of ink
■ Printers that are incorrectly configured
■ Users who cannot print or cannot print correctly
■ Users who cannot access a printer
How to Access Printers
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Lesson 1 Introduction to Printer Administration
You can perform most administrative tasks for printers by using the Printers And Faxes
window. When you select a printer icon, Windows XP Professional displays many of
the common printer management and document management tasks for you in the
Printer Tasks list, as shown in Figure 12-1.
Figure 12-1 Manage printers and documents using the Printers And Faxes window.
Note These tasks, as well as some additional printer management and document management
tasks, are covered in later lessons in this chapter.