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26-28 Chapter 26 Implementing, Managing, and Troubleshooting Network Protocols and Services Objective 6.5 Configure, Manage, and Troubleshoot Remote Desktop and Remote Assistance Remote Desktop enables users to interact with a computer across a network as if they were sitting directly in front of it. Essentially, keyboard and mouse commands are transmitted from the client computer across the network to the Remote Desktop server running Windows XP Professional. The Remote Desktop server returns video and sound to the client, recreating the experience of working directly with the remote system. A variation of the Remote Desktop is the Remote Desktop Web connection. Installed as an option in the World Wide Web Service of IIS, the Remote Desktop Web Connection enables users to connect to the Remote Desktop without installing the Remote Desktop client utility. Remote assistance leverages the abilities of the Remote Desktop to enable administrators to provide technical support to remote users. If the user has enabled remote control, the administrator can even take control of the keyboard and mouse to guide the user through the problem. To ensure privacy, all communications are encrypted.
Objective 6.5 Configure, Manage, and Troubleshoot Remote Desktop and Remote Assistance 26-29 Objective 6.5 Questions 1. Which of the following Remote Desktop performance options must be enabled to optimize performance across slow dial-up connections? Choose the best answer. A. Desktop Background B. Show Contents Of Window While Dragging C. Menu And Window Animation D. Themes E. Bitmap Caching 2. Remote Desktop Web connection requires which of the following protocols to establish a connection? Choose two correct answers. A. HTTP (TCP port 80) B. RDP (TCP port 3389) C. SMTP (TCP port 25) D. LDAP (TCP port 389) E. POP (TCP port 110) 3. Which of the following methods of communication can be used to send an invitation for remote assistance? Choose two correct answers. A. Internet Explorer B. Internet newsgroups C. E-mail D. Windows Messenger E. FTP 4. Which user groups have permissions to connect to control the Remote Desktop of a Windows XP Professional computer that has Remote Desktop enabled? Choose two correct answers. A. Administrators B. Power Users C. Users D. Guests E. Remote Desktop Users
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PUBLISHED BY Microsoft Press A Divi
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About the Authors Walter Glenn, Mic
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Contents Contents ix Acknowledgment
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Contents xi Practice: Prepare for I
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Contents xiii Lesson 3: Performing
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Contents xv Lesson 3: Configuring S
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Contents xvii Local User Accounts .
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Contents xix Troubleshooting Lab .
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Contents xxi by Using the Cipher Co
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Contents xxiii 12 Managing Printers
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Contents xxv How to Configure DNS Q
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Contents xxvii Lesson Summary . . .
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Contents xxix How to Share a Folder
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Contents xxxi How to Monitor Networ
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Contents xxxiii 22 Implementing and
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Acknowledgments A book like this is
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xxxviii About This Book Prerequisit
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xl About This Book Within each Obje
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xlii About This Book ■ Super VGA
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xliv About This Book Certifications
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xlvi About This Book For additional
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1 Introduction to Windows XP Profes
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■ Windows XP Home Edition does no
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Lesson Summary Lesson 1 Explaining
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Major Enhancements Included in Wind
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1-11 connects periodically to Windo
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! 1-13 new feature that allows you
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1-15 1. After Windows XP Service Pa
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Note A workgroup can contain comput
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1-19 that each domain controller ha
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Lesson 4: Logging On and Off Window
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F01US07.eps 1-23 XP Professional au
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1-25 If a user logs on to a domain,
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The Purpose of Fast Logon Optimizat
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Table 1-2 The Windows Security Dial
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1-31 2. What is the main difference
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Scenario 1.2 1-33 You are an admini
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Key Points Key Terms Exam Highlight
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Page 1-6 Page 1-14 Page 1-19 Lesson
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Page 1-32 1-39 3. Which of the foll
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2 Installing Windows XP Professiona
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! Table 2-1 Windows XP Professional
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F02us01 ! NTFS The preferred file s
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If you convert a system volume (or
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How Microsoft Grants Software Licen
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2-11 3. What information is require
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F02us03 2-13 not support booting fr
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Note To change the computer name af
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F02us06 Complete setup Figure 2-6 W
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Lesson 2 Installing Windows XP Prof
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Lesson 2 Installing Windows XP Prof
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2-23 Changes check box is selected
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Lesson 3: Installing Windows XP Pro
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! Exam Tip You can use Winnt.exe an
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Table 2-4 Winnt32.exe Parameters Sw
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2-31 2. Which Windows XP Profession
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Real World Upgrading Older Computer
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2-35 Windows NT 4.0 computers that
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Lesson 5: Troubleshooting Windows X
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Guidelines for Troubleshooting Setu
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2-41 1. If you encounter an error d
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How to Scan a System and Display Av
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2-45 Software Update Services (SUS)
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F02US10 2-47 You should be familiar
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2-49 When you install new operating
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■ Floppy drive, mouse, keyboard
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Chapter Summary 2-53 ■ Before ins
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Exam Highlights 2-55 system partiti
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Page 2-22 2-57 c. Dual booting betw
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Page 2-40 Page 2-49 2-59 b. Verify
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3 Deploying Windows XP Professional
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Lesson 1: Creating Unattended Insta
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F03us01.bmp Lesson 1 Creating Unatt
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F03us02.bmp F03us03.bmp Lesson 1 Cr
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Lesson 1 Creating Unattended Instal
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3-19 Mini Setup Wizard prompts the
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Practice: Deploying Windows XP Prof
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Lesson 2 Using Disk Duplication to
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Lesson 3: Performing Remote Install
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! Lesson 3 Performing Remote Instal
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F03us09.bmp 3-29 9. Choose whether
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F03us10.bmp PXE-Compliant Network A
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Lesson Summary Lesson 3 Performing
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3-35 2. Click Files And Settings Tr
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Lesson 4 Using Tools to Simplify De
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3-39 Windows Installer Package file
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3-41 ■ The USMT offers all the ad
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Chapter Summary 3-43 ■ Small depl
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Page 3-16 Page 3-21 Page 3-24 Lesso
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Page 3-41 3-47 The correct answers
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4-2 Chapter 4 Modifying and Trouble
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4-10 Chapter 4 Modifying and Troubl
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5-2 Chapter 5 Configuring Windows X
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5-10 Chapter 5 Configuring Windows
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6 Installing, Managing, and Trouble
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! Exam Tip Windows XP Professional
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F06us03 Figure 6-3 Device Manager s
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F06us04 To Determine Available Hard
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6. In the list of installed hardwar
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Lesson 2: Configuring and Troublesh
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F06us06 Figure 6-6 Use the Properti
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6-15 6. Close the Add Or Remove Pro
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Table 6-4 Common Fax Troubleshootin
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F06us08 Mouse Devices 6-19 Mouse de
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! 6-21 devices also can have their
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6-23 disable modem sound entirely.
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6-25 5. In the Device manager windo
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Lesson 3: Viewing and Configuring H
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6-29 XP can determine whether a por
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Lesson Summary Lesson 3 Viewing and
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F06us10 ! 6-33 dows will recognize
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F06us12 Lesson 4 Configuring and Tr
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6-37 2. Which of the following tool
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Troubleshooting Lab Troubleshooting
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6-41 ■ A hardware profile stores
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Page 6-9 Page 6-25 Page 6-30 Lesson
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Page 6-37 3. How can you view the f
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7-2 Chapter 7 Setting Up and Managi
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7-10 Chapter 7 Setting Up and Manag
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8-2 Chapter 8 Securing Resources wi
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8-10 Chapter 8 Securing Resources w
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9-2 Chapter 9 Administering Shared
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10-2 Chapter 10 Managing Data Stora
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10-10 Chapter 10 Managing Data Stor
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11 Setting Up, Configuring, and Tro
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11-3 ❑ A network interface printe
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Table 11-1 Network Printing Environ
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Lesson 2: Setting Up Network Printe
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Table 11-2 Add Printer Wizard Pages
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F11us03 F11us04 Lesson 2 Setting Up
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Lesson 2 Setting Up Network Printer
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Lesson 3: Connecting to Network Pri
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Lesson 3 Connecting to Network Prin
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Lesson 3 Connecting to Network Prin
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F11us07 Lesson 4 Configuring Networ
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How to Stop the Sharing of a Printe
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F11us10 ! User1 Print server User2
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Lesson 5 Troubleshooting Setup and
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Lesson Review Lesson 5 Troubleshoot
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Troubleshooting Lab Scenario Questi
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Key Terms Exam Highlights 11-39 ■
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Page 11-19 Page 11-24 Lesson 2 Revi
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Page 11-36 Page 11-37 Questions and
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12-2 Chapter 12 Managing Printers a
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12-10 Chapter 12 Managing Printers
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13-2 Chapter 13 Supporting TCP/IP L
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13-4 Chapter 13 Supporting TCP/IP !
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13-6 Chapter 13 Supporting TCP/IP R
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13-8 Chapter 13 Supporting TCP/IP 2
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13-10 Chapter 13 Supporting TCP/IP
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14 Overview of Active Directory Ser
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14-3 One big advantage that Active
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F14us02 Objects Computers Users Fig
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F14us03 Figure 14-3 A domain tree i
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Physical Structure of Active Direct
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Replication Within an Active Direct
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Lesson 1 Overview of Active Directo
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Lesson 2 Important Active Directory
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What Is a Namespace? F14us08 ! Less
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F14us09 Jane Doe Lesson 2 Important
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Case Scenario Exercise 14-21 ■ Th
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Chapter Summary 14-23 Contoso, Ltd.
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Exam Highlights 14-25 distinguished
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Page 14-22 14-27 2. Which of the fo
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15 Configuring Network and Internet
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Lesson 1: Configuring Local Area Ne
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F15us02.bmp F15us03.bmp Figure 15-2
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! 15-7 ■ You can add connections
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F15us05.bmp 15-9 ■ QoS Packet Sch
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Lesson 1 Configuring Local Area Net
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Lesson 2: Configuring Dial-Up Conne
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Lesson 2 Configuring Dial-Up Connec
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F15us11.bmp Lesson 2 Configuring Di
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Allowing Incoming Dial-Up Connectio
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Practice: Configuring an Inbound Co
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3. What is callback and why would y
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Lesson 3 Configuring Wireless Conne
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F15us18.bmp ! Lesson 3 Configuring
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F15us19.bmp Lesson 3 Configuring Wi
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F15us21.bmp Lesson 3 Configuring Wi
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Lesson Summary ■ 802.11 standards
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Lesson 4 Configuring Internet Conne
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Lesson Summary Lesson 4 Configuring
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Lesson 5 Configuring Windows Firewa
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! F15us27r.bmp Lesson 5 Configuring
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F15us28r.bmp Lesson 5 Configuring W
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Table 15-5 ICMP Options ICMP Option
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Case Scenario Exercise 15-61 be con
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Page 15-62 Troubleshooting Lab Ques
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18-10 Chapter 18 Using Windows XP T
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19 Monitoring and Optimizing System
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F19us01 Figure 19-1 The Application
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! Table 19-1 Processes Tab Columns
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F19us03 Figure 19-3 The Performance
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F19us04 Lesson 1 Using Task Manager
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Lesson 1 Using Task Manager 19-11 1
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Lesson 2: Using the Performance Con
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Table 19-3 Partial List of Availabl
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! Under Memory, choose Pages/sec Un
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Lesson 2 Using the Performance Cons
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Lesson Review Lesson 2 Using the Pe
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2. What objects and counters would
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Key Terms Exam Highlights 19-29 bas
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20 Backing Up and Restoring Data Ex
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F20us01 Note Windows Backup does no
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How to Plan a Backup 20-5 You shoul
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20-7 You might also choose to use a
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20-9 Daily During a daily backup, a
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Lesson 1 Using the Backup Utility 2
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Lesson Summary Lesson 1 Using the B
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Lesson 2 Backing Up Data 20-15 1. T
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Lesson 3 Restoring Data 20-29 After
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Lesson 4 Using the Automated System
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Questions Lesson 4 Using the Automa
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Key Terms Exam Highlights 20-39 ■
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Page 20-23 Lesson 2 Review Question
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Page 20-36 Page 20-37 Case Scenario
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21 Installing Windows XP Profession
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Tested Skills and Suggested Practic
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Important For the following task, y
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Further Reading 21-9 “Software Up
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Objective 1.1 Perform and Troublesh
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Objective 1.5 Questions Objective 1
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Objective 1.5 Answers Objective 1.5
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22 Implementing and Conducting Admi
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■ Implementing and administering
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Objective 2.1 Monitor, Manage, and
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Objective 2.3 Connect to Local and
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Objective 2.4 Configure and Manage
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Objective 2.4 Configure and Manage
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24 Monitoring and Optimizing System
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Further Reading 24-3 “Support Web
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Objective 4.1 Monitor, Optimize, an
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Objective 4.3 Restore and Back Up t
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Page 1213 and 1214: 26 Implementing, Managing, and Trou
Page 1215 and 1216: Tested Skills and Suggested Practic
Page 1217 and 1218: Further Reading 26-5 Microsoft Corp
Page 1219 and 1220: Objective 6.1 Configure and Trouble
Page 1221 and 1222: 26-9 Why are you unable to browse t
Page 1223 and 1224: Objective 6.1 Configure and Trouble
Page 1225 and 1226: Objective 6.2 Connect to Computers
Page 1227 and 1228: Objective 6.2 Connect to Computers
Page 1229 and 1230: Objective 6.3 Connect to Resources
Page 1235 and 1236: Objective 6.4 Configure, Manage, an
Page 1239: Objective 6.4 Configure, Manage, an
Page 1249: Objective 6.6 Configure, Manage, an
Page 1252 and 1253: 27-2 Chapter 27 Configuring, Managi
Page 1260 and 1261: 27-10 Chapter 27 Configuring, Manag
Page 1279 and 1280: Glossary A AC-3 The coding system u
Page 1281 and 1282: Glossary G-3 ANSI See American Nati
Page 1283 and 1284: Glossary G-5 Backup Or Restore Wiza
Page 1285 and 1286: Glossary G-7 boot sector A critical
Page 1287 and 1288: Glossary G-9 compression state Each
Page 1289 and 1290: Glossary G-11 direct memory access
Page 1291 and 1292:
Glossary G-13 duplex transmission A
Page 1293 and 1294:
Glossary G-15 Fiber Distributed Dat
Page 1295 and 1296:
Glossary G-17 globally unique ident
Page 1297 and 1298:
I Glossary G-19 ICM See Image Color
Page 1299 and 1300:
Glossary G-21 Internet Connection S
Page 1301 and 1302:
L Glossary G-23 L2TP See Layer Two
Page 1303 and 1304:
Glossary G-25 MBR See Master Boot R
Page 1305 and 1306:
Glossary G-27 netstat A diagnostic
Page 1307 and 1308:
Glossary G-29 Open Systems Intercon
Page 1309 and 1310:
Glossary G-31 peripheral A term use
Page 1311 and 1312:
Glossary G-33 primary display The d
Page 1313 and 1314:
Q Glossary G-35 QoS See quality of
Page 1315 and 1316:
Glossary G-37 Request for Comments
Page 1317 and 1318:
Glossary G-39 security Making compu
Page 1319 and 1320:
Glossary G-41 Simple Mail Transfer
Page 1321 and 1322:
Glossary G-43 subnet mask A 32-bit
Page 1323 and 1324:
Glossary G-45 tracert A Trace Route
Page 1325 and 1326:
Glossary G-47 USB See universal ser
Page 1327:
Glossary G-49 Winnt.exe The command
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