MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

Scenario 1.2
1-33
You are an administrator for a corporate network that runs a Windows Server 2003–
based domain. All client workstations run Windows XP Professional. A user complains
to you that when he logs on to his computer, his desktop does not look right and he
cannot access any network resources. What do you suspect might be the problem?
Troubleshooting Lab
Using what you have learned in this chapter, provide the following information about
your own computer:
■ What edition of Windows XP are you running?
■ Which Service Pack, if any, is applied to your installation of Windows XP? What
tools can you use to determine which one you have?
■ Is your computer a member of a workgroup or a domain? What is the name of the
workgroup or domain?
■ If your computer is a member of a domain, can you also log on to your computer
locally?
Chapter Summary
Troubleshooting Lab
■ The Windows XP family includes Windows XP Professional Edition, Windows XP
Home Edition, Windows XP Media Center Edition, Windows XP Tablet PC Edition,
and Windows XP 64-Bit Edition. Features provided in Windows XP Professional
that are not provided in Windows XP Home Edition include dynamic disks,
Remote Desktop, NTFS and print permissions, EFS, domain membership, dual
processors, and IIS.
■ You can determine whether Service Pack 2 is installed by viewing the General tab
of the System Properties dialog box or by typing winver.exe in the Run dialog
box to open the About Windows dialog box. Enhancements provided by Service
Pack 2 include:
❑ Security Center provides real-time status and alerts for Windows Firewall,
Automatic Updates, and some antivirus software.
❑ Enhancements to Automatic Updates allow it to download updates for more
Microsoft products, download all types of updates, and prioritize update
importance.