MCSA/MCSE Self-Paced Training Kit (Exam 70-270): Installing ...

Lesson 5: Troubleshooting Windows XP Professional Setup
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The best way to avoid problems when installing Windows XP Professional is to fully
prepare a computer for installation, choose the right kind of installation for your needs,
and make sure that the hardware in the computer is compatible with Windows XP Professional
prior to beginning the installation. Although installations of Windows XP Professional
complete without any problems most of the time, this lesson introduces you
to some common reasons why an installation might fail and what you can to do solve
the problem.
After this lesson, you will be able to
■ Identify common setup failures and their solutions.
■ Troubleshoot setup failures by using setup logs.
Estimated lesson time: 15 minutes
Guidelines for Resolving Common Problems
Fortunately, most installation problems are relatively minor issues that are simple to
correct. Table 2-6 lists some common installation problems and offers solutions to
those problems.
Table 2-6 Troubleshooting Tips
Problem Solution
Media errors occur. If you are installing from a CD-ROM, use a different CD-ROM. To
request a replacement CD-ROM, contact Microsoft or your vendor.
Try using a different computer and CD-ROM drive. If you can read
the CD-ROM on a different computer, you can perform an over-thenetwork
installation. If one of your Setup disks is not working, try
using a different set of Setup disks.
CD-ROM drive is not
supported.
Computer cannot copy
files from the CD-ROM.
Lesson 5 Troubleshooting Windows XP Professional Setup
Replace the CD-ROM drive with a supported drive. If replacement is
impossible, try another installation method such as installing over
the network. After you complete the installation, install the driver
for the adapter card driver for the CD-ROM drive if it is available.
Test the CD-ROM on another computer. If you can copy the files
using a different CD-ROM drive on a different computer, use the CD-
ROM to copy the files to a network share or to the hard drive of the
computer on which you want to install Windows XP Professional.
Sometimes, when you get an error stating that Setup cannot copy a
particular file, the problem can actually be a failed RAM module. If
you test the CD and CD-ROM drive successfully, testing your memory
should be the next step.