Chapter 2 - P rogramme 1 - Department of Defence

| Department of Defence |
Table 9.6 Command and Management Information Service Programme: Service Delivery
Improvement for FY 2007/08
Activities
Approval and
implementation of
the DEIS Master
Plan (renewal and
maintenance of the
DOD’s Information and
Communication Systems)
Planned Management
Intervention
The DEIS Master Plan
was approved by the
PDSC, thus involving
all roleplayers from
Services and Divisions
in the approval and
implementation process
Anticipated Benefit Status Actual Achievement
More focused, planned
and cost-effective renewal
and maintenance of the
DOD’s Information and
Communication Systems
(ICS) over time
More visibility of the
DEIS Master Plan, with
more buy-in into the
successful execution of
the planned activities
More controlled
management of planned
deliverables according
to more realistic user
requirements
Ongoing Formal approval of the DEIS
Master Plan by all relevant
roleplayers as well as the
achievement of planned
activities during FY 2007/08.
(See Table 5 for the outputs
and expenditure of the
additional funds as provided
by the National Treasury for
the implementation of the
DEIS Master Plan.)
Command and Management Information Service Programme: Services Scaled Down, Suspended
or Abolished
Details of the Command and Management Information Service Programme services scaled down, suspended
or abolished are reflected in Table 9.7.
Table 9.7 Command and Management Information Service Programme: Services Scaled Down,
Suspended or Abolished During FY 2007/08
Reduction in Output Reason for Scaling Down/ Implications for the DOD
(Quality and Quantity) Suspension/Abolishment
(Client)
IT services by SITA The amount of funds available Longer turnaround times to
Less skilled manpower will be to pay SITA for the desired restore telecommunications
available to sustain the DOD’s
IT services
The DOD is to reduce its
Service-Level Agreement with
SITA (D) in order to obtain
services within its budget
levels of service is insufficient services to the DOD
Telecommunications services
The reduction in available
man-hours and spares
to sustain existing
telecommunications
equipment will hamper service
delivery
Renewal of capital equipment
The retention of obsolete
technology will increase the
ICS maintenance bill
The amount of funds available
to pay industry for the desired
levels of service is insufficient
The lack of funds will
prevent the CMIS Division
from renewing obsolete ICT
equipment for the DOD
Block obsolescence of the
DOD’s ICT equipment will
increase maintenance costs
and result in higher costs
in later years (unless the
Rand continues performing
favourably against the US$)
Users of Information and
Communications Technology
systems will experience more
equipment outages and the
slower response time of
Information Technology
applications
Furthermore, no new
Information Technology
applications will be able to be
rolled out due to equipment
obsolescence
Actual Achievement
No services were scaled down
and services were delivered in
accordance with the relevant
Service-Level Agreements
contracted with SITA.
Corporate DOD provided
additional funds to sustain
the IT services at the desired
contract level.
Partially achieved. Services
and Divisions provided some
additional funding for the
upgrading of their unique
Information Technology
infrastructure requirements.
Partially achieved. Services/
Divisions provided some
additional funding for the
upgrading of their unique
Information Technology
infrastructure requirements.
173 Annual Report FY 2007 - 2008
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