Industrija 2/2011 - Ekonomski institut

I n d u s t r i j a 2 / 2 0 1 1 .
8. Das, A., Handfield, R.B., Calantone , R.J., Ghoch, S., (2000) A contigent
view of quality management – the imact of international competition on
quality, Decision Sciences, 31, 649 – 690.
9. Gorsuch, R. L., (1983) Factor Analysis. Hillsdale, NJ: Lawrence Erlbaum.
10. Gounaris, S. P., (2006) Internal – market orientation and its measurement,
Journal of Business Research, (59) 432-448.
11. Gummesson, E., (1987) Lip service-a neglected area in service marketing.
J Serv Mark, 1(1):19– 24.
12. Homburg, C., Rudolph, B., (2001) Customer satisfaction in industrial
markets: dimensional and multiple role issues, Journal of Business
Research, 52;15 – 33.
13. Hooley, G., Piercy, N., Nicoulaud, B.(2008) Marketing strategy and
competitive positioning, Pearson Education Limited, UK
14. Kayank, H., (2003) The relationship betwen total quality management
practices and thier effects on firm performance, Journal of Operations
Management, 21(4), 405-435.
15. Kneţević, S., J.M.Cvijanović, A. Zeremski: Upravljanje konfliktima u
makroorganizacionim promenama, Industrija 1/2010 (str. 43-68).
16. Kupermintz, H., (2003). Lee J. Cronbach’s contributions to educational
psychology. In B.J. Zimmerman and D.H. Schunk (Eds.). Uducational
psychology: A century of contributions, pp. 289-302. Mahwah, NJ, US:
Erlbaum.
17. Lings, I.N., (2004) Internal market orientation: constructs and
consequences, Journal of Business Research, 57 (4) :(405 – 413).
18. Molina, L.M., (2007) Relationship between quality management practices
and knowledge transfer, Journal of Operations Management, 25, 682-701.
19. Naude, P., Desai, J., Murphy, J., (2003) Identifying the determinants of
internal marketing orientation. Eur J Marketing, 37(9):1205– 1220.
20. Riznić, D.,Vojnović, B., Grujić, D.: Istraţivanje i marketing strategije u
funkciji odrţive konkurentske prednosti, Industrija, 2/2010, (str. 91-119).
21. Stefanović, I., O. Jaško, P. Damnjanović: Analiza prirode savremenog
organizacionog okruţenja, Industrija 2/2010 (str. 23-43).
201