TABLE OF CONTENTS - BGB Analytik AG

Ordering Information
Ordering Information
Easy Ordering Terms and Conditions*
Pricing, Discounts and Delivery*
Prices in this catalog are effective January 1, 2009 for reference only and are subject to
change without notice.
888 www.agilent.com/chem/supplies
Agilent Technologies specializes in fast delivery. In the US, if you call before 2 PM EST, we will
ship your order that day. You may also request overnight express delivery before 6 PM EST
and you will have your order the next day. Volume discounts on a variety of individual
products are offered when the entire quantity is shipped to one address at one time.
For standard delivery (2-5 days), a shipping and handling fee may be applied to your order.
Special shipping (i.e., overnight in the US) is available in most regions at an additional cost.
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on file, when placing your order.
Please check with your Agilent Customer Service Representative, local Authorized Distributor,
or the Agilent website for current prices, special offers, promotions and discounts when
placing your order.
Satisfaction Guaranteed*
If you are not satisfied with your Agilent product within the first 60 days, you may return
your purchase in its original condition for a full refund or credit. A return policy statement
is included in every Agilent shipment and posted under Product Information on the website.
In the US and Canada, please call for a Return Authorization form and return instructions at
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the distributor.
Shipping Damages*
If items are damaged in transit, please follow the instructions below:
• If a shipment is visibly damaged upon arrival, do not accept it until the person making
the delivery has endorsed the bill of lading with statement for the extent of the damage.
• If any damage is found after unpacking, retain all cartons and inner packaging and
immediately request an inspection from the carrier.
• Notify the Agilent Customer Contact Center at 1-800-227-9770 about the damaged
shipment so that we can make the appropriate sales adjustment and/or provide you
with return instructions (Sales order number, product number and quantity damaged
will be needed).