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Keeping of promises
Fulfill obligations
Acts and stays as
jointly agreed
We dare to take
financial risk based on
their promises
Stays with truth
Calls tasks by their
proper names
Does not disclose
confidential
information to others
Really means what he
says and promises
Reliable in payments
Both honest to each
other
Can communicate
their needs
and tells their
expectations
beforehand
Does not try to benefit
from another's
weaknesses
Good communication
The feeling of mutual
goals,
both work towards
project success, cooperation
works well
Gives straight
feedback
Helps to develop
services to meet their
expectations
Tells clear reasons for
desires and their
motivators
Conversational
atmosphere
Seeks solutions
together with us
“The trustworthy customer keeps what they promise. They meet their
obligations.”
“Keeps promises and talks about things using the right terms and does not
tell modified stories etc.”
“On the basis of the customer’s promises I dare to take the financial risk
to myself and the company without taking cover against risk.”
“The kind that does as promised to do, or as agreed. The trust does not
have to occur on a personal level, but the company must act in such a way
as jointly agreed.”
“…contracts are kept and they supply us the necessary information what
we need to make our offer.”
“First of all what has agreed upon, it will be held, and then the data
remains in the circuit with who is being discussed.”
“Although how good relationship we have with the Russian customer,
however, there is a little more body language, much more than with the
Finnish company, with whom we can trust more in their words. So that's
what a Russian customer says, it may not always be what he really
means.”
“Will certainly pay the bills.”
“And of course, when it comes to business, it is of course self-evident that
products are paid.”
“In a sense, the relationship works both sides so that both are honest with
each other and tell the correct schedule, indicate the correct delivery
contents...”
”One that does not attempt to use another's weakness or any other
similar situation for the own benefits of all the time.”
“It is such a feeling… that we both have common goals, and
communication and cooperation is working well. It is a feeling that the
two sides together are working for project success.”
“Such a customer who provide feedback, says frankly that what is
received from the service, and is able to well describe what kind of service
they expect to receive, what are their expectations...”
“I also appreciate giving feedback, that he has the courage to say that this
may not work this way or have you took this into account...”
“It creates trust when he first explains his motives, his certain conditions,
and then when it is realized... then in the future, when he says something,
you probably trust more.”
“Let's say a certain kind of conversational atmosphere about seeking the
the solution.”
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