4IpaUJbnm

Will to discuss issues
Issues can be agreed
together
If problems we can
negotiate and solve
them
Provides necessary
information
and provides realistic
delivery times
Informs if things do
not go as planned
Long-term customer
Acts in long-term
according to stated
goals
No institutional
outside influence
No contradictions of
goals within the
company
Earlier difficulties have
tested trust and
behaviour
“The kind with whom able to discuss things, and things work out as
planned. Or that they are settled in the agreed manner.”
“The company must act in such a way as jointly agreed.”
“And that means that even if there are any problems, the money is
running out etc., so it could be discussed.”
“ *Trustworthy customer+ is, of course, the fact that contracts are kept
and the necessary information is provided to make an offer. ”
“...and the right realistic delivery times wil be given, not two months in
advance.”
“If everything is not always implemented as planned, so it will be
announced, so I could actually make corrective actions.”
“Trustworthy client is a long-time customer.”
“He also works in the long run according to their own declarations and
own incentives.”
“I trust more a Finnish well-functioning relationship, a Russian is
otherwise in the same level, but in Russia there are a lot of other things
which the customer cannot influence.”
“Inside the the firm there could be internal conflicts.”
“Only then when the first difficulties come, so then is the only way to
weigh the situation. And make some arrangements for payments or other
arrangements. And if those could be achieved so then there is already a
completely different level of trust, then you know that it will probably
play in the same way in a second time.”
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