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Appendix 3. Trustworthiness clusters of the Finnish interviewees.<br />

Punctual<br />

Rational<br />

Stable and prudent<br />

Knows our services<br />

Knows what they want<br />

We know their product and machinery<br />

Both able to trust<br />

Keeping of promises (7)<br />

Fulfill obligations<br />

Acts and stays as jointly agreed<br />

Really means what he says and promises<br />

We dare to take financial risk based on their promises<br />

Reliable in payments (2)<br />

Use original spare parts<br />

Stays with truth<br />

Both honest to each other<br />

Does not try to benefit from another's weaknesses<br />

Does not disclose confidential information to others<br />

Keeping of promises<br />

Honest<br />

Characteristics<br />

Competence<br />

Integrity<br />

Good communication<br />

Clear communication<br />

Calls tasks by their proper names<br />

Gives straight feedback (2)<br />

Can communicate their needs Tells expectations Communication<br />

Tells their expectations beforehand<br />

Tells clear reasons for desires and their motivators<br />

Conversational atmosphere<br />

Conversational atmosphere<br />

Will to discuss issues<br />

Issues can be agreed together<br />

If problems we can negotiate and solve them<br />

Problem solving<br />

We can learn from mistakes together<br />

Provides necessary information<br />

Provides realistic delivery times<br />

Informs if things do not go as planned<br />

The feeling of mutual goals<br />

Both work towards project success<br />

Co-operation works well<br />

Helps to develop services to meet their expectations<br />

Seeks solutions together with us<br />

Long-term customer<br />

Acts in long-term according to stated goals<br />

No institutional outside influence<br />

No contradictions of goals within the company<br />

Earlier difficulties have tested trust and behaviour<br />

Information<br />

Mutual goals and co-operation<br />

Helps<br />

Organizations<br />

Co-operation<br />

Commitment<br />

Predictable behaviour<br />

338

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