Front - AZ Teambuilding sro

PUSHING TO THE FRONT
forget that happy kids mean happy parents. So it’s a good idea to
take account of the kids that tag along with them. Imagine the buying
experience with bored kids in tow and you will see why parents
gravitate toward kid-friendly companies.
13. develop proceSSeS
Processes and standards enforce consistency. Consistency builds
trust. Trust builds long-term customer relationships. There’s a reason
your favorite drink will taste the same at any Starbucks in the
world. Starbucks prides itself on its consistent standards and processes.
You can make your business work better by developing and
implementing effective processes.
14. Set HigH StandardS oF Service
In the Disney theme parks, there is a specific procedure in which
cast members are expected to interact with guests and they are
candidly evaluated and graded on this regularly by their managers.
Review the key contact points in your business and draft up a
standards procedure. Then make sure it’s enforced for consistency.
15. coMMUnicate WitH yoUr teaM
Successful businesses like Disney and Starbucks invest heavily
in internal communications. They want their staff to feel part of
something and to know what is going on. Yet you’ll often find that
smaller businesses have little formal communication and never
have team meetings. Even a few minutes at the start or end of each
day or week could make a huge difference to your team.
16. Make everytHing eaSy
Apple changed the whole way that people worked with computers
by making the process simpler, more fun and more user-friendly.
Try walking through the way customers experience your business
and see what they see. Mystery shoppers and mystery videos are
good ways to test it out.
17. go tHe extra Mile
Every Disney World cast member knows their purpose is “to make
168