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PUSHING TO THE FRONT<br />

Kentucky Derby and The Grammys that everyone wants to be a part<br />

of. Integrating high profile, fun and even glamorous events with your<br />

business adds an extra enjoyment factor that can’t be beat – and creates<br />

another unique and high-powered reason to work with you.<br />

Secret #2:<br />

create neW MetHodS oF operation<br />

In 2005, Amazon.com, the biggest online retailer, introduced Amazon<br />

Prime – now, for a flat yearly fee, Amazon shoppers would get unlimited<br />

and no-cost two-day shipping when buying Amazon products.<br />

Regular Amazon customers loved the idea.<br />

Wall Street, however, hated it.<br />

The program was instantly deemed an unprofitable disaster by most financial<br />

analysts; it would be costly and drag down profits. And, as a<br />

matter of fact, both the stock and profits were negatively affected at first.<br />

But Jeff Bezos, the Amazon CEO, held firm and said the program would<br />

end up paying off. Within a couple of years, it had. Amazon Prime upped<br />

customer loyalty to Amazon, so that sales consistently rose – after all,<br />

if you were guaranteed two day free shipping by one shopping site, that<br />

would be the first place you’d go to buy something, right? Profits followed<br />

along, jumping a whopping 257% from 2006 to 2007.<br />

Even now, however, Amazon continues to be questioned by financial<br />

analysts for focusing too much on infrastructure that will generate bigtime<br />

future benefits. Bezos doesn’t care, because he wants Amazon to<br />

be a very far-sighted company, continuing to risk short-term loss for<br />

long-term gain. That vision accounts for a lot of its singular success<br />

today; it’s also garnered them tremendous repeat business and locked<br />

their customers in for the long run. It’s perceived as an exclusive business<br />

like no other.<br />

This is a strategy that can pay off with how you run your business internally<br />

as well.<br />

For example, Google has a program it calls “Innovation Time Off,”<br />

where Google engineers are allowed to spend as much as 20% of their<br />

company time pursuing projects that interest them, but aren’t official-<br />

226

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