Front - AZ Teambuilding sro

FREEdOm THROUGH lImITS
Another excellent feature of boundaries is that they can be easily customized.
More or less discretion can be granted based on experience,
ability, risk-tolerance and time. My nine and eleven year olds both have
cool Razor electric scooters. The nine year old has a different riding
limits boundary than his older brother because of his age, temperament
and judgment. The employee with ten years of successful experience
should certainly have a different boundary than a new hire. An emergency
responder will have a different boundary than a part-time clerical
worker. By recognizing and adjusting boundaries appropriately, we can
exert more or less control in a way that makes sense for all concerned.
The organization and the employee can go much faster when we let go
of trying to control every situation.
any reaSonaBle interpretation
Of course, even with well-reasoned boundaries, we accept that we are
not gifted with prescience and cannot possibly imagine every potential
scenario; and so, with compliments to Dr. John Carver, the developer of
the Policy Governance® model, we extend the concept of “Any Reasonable
Interpretation” to really rev up productivity within the boundaries.
As long as our colleagues, our staff, or our employees remain within
the boundaries, they are free to exercise any reasonable interpretation
of the boundary when confronted with unanticipated circumstances.
They do not have to check in with us; rather, they are empowered to
make a reasoned judgment. If the boundary is a spending limit and by
going just beyond it significant per item savings are achieved then we
most certainly want that decision made. The test here is a simple one
– would a reasonable person when confronted with the facts of the situation
make the same or a similar decision. If we disagree with the decision,
but find that it was indeed reasonable given the circumstances,
then we can always adjust the boundary on a moving-forward basis.
However, we do not chastise retroactively. If a boundary is in place and
the action is within the boundary or a reasonable interpretation of it, we
support it, even if we disagree with it.
Imagine the morale of a group when they know they will be supported,
and not even second-guessed as long as they have been reasonable. The
productivity and job satisfaction ratings go through the roof.
91