Front - AZ Teambuilding sro

HOW ImPORTANT IS CUSTOmER SERvICE?
outcome. How do you feel when you create a very satisfied customer?
Why do you feel that way? Take some time to discover your reason why
and write it down. Post it where you will see it everyday. It is easy during
the day-to-day hustle and bustle to forget the beliefs and emotions that
make us enthusiastic about our work. Without this guidepost, we lose
focus on the conduit that enables us to live our why – our customers.
2. Have a MiSSion
As Brian Tracy tells us, leaders are intensely future-oriented. They
have a vision of what their business looks like three to five years down
the road. He describes your mission as what you and your team must do
every day in order to achieve the vision. Having a strong, specific Mission
Statement clarifies for everyone how we must treat each customer
every hour of every day.
3. cHooSe valUeS and cHaracter
When hiring, skills and experience are important, however, not as important
as the beliefs and characteristics that drive that person’s behavior.
Technical skills and knowledge can be taught. However, the beliefs,
values, and characteristics that guide how a person treats others are
anchored within that individual and very often cannot be altered. Take
your time when hiring, interview thoroughly, and ask questions that
will cause the candidate to articulate thoughts and experiences about
the characteristics you seek. Hire a person for their values and character
and teach them the rest.
4. FolloW tHe golden rUle
We all know the Golden Rule, but very few people or businesses follow
it. I hear story after story about very disappointing customer service
experiences. Think about your customer service process. Consider the
experience that your customers undergo. Then, put yourself in their
shoes at each step in the process. Is this the experience you would want
for yourself? Ask yourself, “What do I need to see, touch, and feel
to return as a customer over and over again?” Following the Golden
Rule is a simple thing that can set you apart from your competition and
transform your business.
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