Manual

Manual – TopCon TC.GSS
9. Support
Support
Contact information
You will receive assistance from Regatron support:
In case of questions on hardware and software, interfaces and
maintenance.
On the procedure in the event of a repair.
Prepare for contacting support!
If you contact Regatron support, you can make the process more efficient
with the following information:
Contact data:
About your company, your sales partner
System information:
Device type, serial number, description of error, software
versions
9.1. Contact information
If you compile the following information in an e-mail and send this
e-mail to support in advance, support will then have this information
available already when you ring.
Contact data
1
2
3
4
5
Name of company
The name of your company
Contact person
Your name or the name of the person responsible for the problem in your
company with whom further contact will be made.
Contact details
E-mail address, telephone number (extension)
Sales partner or supplier
Name of the sales partners or supplier‟s company and name of the employee
in this company.
Any support number, S 12345678
If you have already received a support number or enquiry number for your
problem from support.
Table 129 Important contact information for support.
2011-10-18 252 / 298 V00.05b
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