1 general conditions of employment - Department of Education and ...

2 SUPPORT SERVICES• referral of staff to the Employee Assistance Program when necessary.When required, a representative from the regional OHS team is available to visit schools to meetwith staff as well as respond to calls from staff members and provide assistance where possible.A list of contact numbers for regional OHS staff is included in Chapter 10, Appendices and isprovided on the Department’s OHS website. The site can be accessed through the Intranet, byclicking on the Occupational Health and Safety link under the A-Z of Directorates, or by going tothe following address:https://detwww.det.nsw.edu.au/adminandmanage/ohands/support/index.htm2.2 EMPLOYEE ASSISTANCE PROGRAMThe Employee Assistance Program (EAP) is a voluntary, confidential and free counselling serviceprovided by the Department to assist eligible staff experiencing work related and personalproblems.These problems may include relationship difficulties, work-related problems, substance abuse,financial and gambling difficulties, child and family issues, personal and work-related trauma, griefand bereavement, harassment and discrimination and emotional problems.2.2.1. SERVICES AVAILABLE UNDER THE EAPServices available under the EAP include:• individual face-to-face or telephone counselling;• group counselling;• trauma counselling;• mediation;• 24 hour crisis service;• consultation and advice services for workplace managers dealing with difficult situations in theworkplace; and• home or work visits if appropriate.2.2.2 ELIGIBILITY FOR THE EAPThose staff eligible for counselling include: staff employed in schools, regional offices, state officesand AMES who are permanent and temporary employees. Permanent and temporary teachers whoare engaged full time for four weeks or more or in one engagement for one to four days per weekfor two terms or more are eligible as well.To validate your eligibility for the EAP staff will be required to provide their employee ID number atthe time of enquiry and booking.2.2.3 ACCESS TO THE EAPHandbook for Non Teaching Staff in Schools (August 2008) Page 3 of 4