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FS6200 Server System Implementation Guide - Public Support ...

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Setting Up and Operating the ePortal Specialty Engine<br />

Troubleshooting<br />

During the restoration process certain failures might occur, some of which are<br />

recoverable. The following table lists actions you can take against certain symptoms.<br />

Symptom Action Expected Result<br />

Once restore started, the<br />

Management website did not<br />

navigate to the restore status<br />

page.<br />

Restore status page stuck on<br />

one step for an unusually long<br />

time.<br />

Refresh the browser or close<br />

the current browser and open<br />

a new browser window. Then,<br />

type the URL of the default<br />

controller.<br />

The restore status page<br />

should appear.<br />

Refresh the browser. The status page should<br />

update and eventually finish.<br />

If the browser is stuck at one<br />

step, there might be a serious<br />

problem. Consider re-imaging<br />

the controller.<br />

5–20 8222 3694–000

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