FS6200 Server System Implementation Guide - Public Support ...

Troubleshooting and Recovery
• The system SUMLOG
• Dell Service Tag number for each cell (can be obtained from Component View of MCP
Console)
• Unisys Service Tag (if available)
Supply Unisys product name, style, and serial number.
• Level of MCP Firmware software including any updates
• MCP level including any ICs
• Network Services level including any ICs
• List of platform software updates that have been applied
• Total system memory size and the amount allocated to MCP
When submitting trouble reports for the FS6200 Server,
• Issues with the Network Services firmware component should be written against the
NX/Net product.
• Issues that appear to be problems with other FS6200 Server firmware components or
with specialty engines should be written against product FS6200 and an appropriate
component choice should be made.
• Issues with the MCP or other MCP software products should be submitted against
the appropriate software product rather than the Server product.
How to Submit Information
You can submit files on tape, CD-ROM, or DVD media.
To submit files on tape, copy all files from non-MCP environments to an MCP Environment
disk share and then use the MCP COPY command to copy all the materials to a tape.
Information on submitting UCF materials through the Internet is available from the Unisys
Product Support website at
http://www.support.unisys.com
For information on electronically routing UCF CONTACT materials to Unisys, see the link
How to send UCF Materials to Unisys over the Internet on the Unisys Product
Support website. This link can be found by clicking the Support Database link in the left
pane of the Product Support Web page.
For materials sent through FTP, follow-up with a notification e-mail message to
wcucf.coordinator@unisys.com indicating the name of the files, the UCF contact
telephone number, and the name of the FTP server.
9–2 8222 3694–000