FS6200 Server System Implementation Guide - Public Support ...

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Troubleshooting and Recovery • Diagnostic files • Dumps • PCD Info • Trace files • ASE Dump • Event logs Refer to the MCP Console Help for details on performing a MCP Firmware Environment Dump. Transferring Diagnostic Data to Unisys Product Support Perform the following steps from the Operations Server to transfer diagnostic data to Unisys support: 1. Open an Internet Explorer browser window to www.support.unisys.com and sign in with your Primus account. 2. Select the appropriate product and click Go. 3. Go to Support Database link and click Submit a UCF document directly to Engineering. 4. Fill out the information in the UCF. 5. In the Materials section, select the Uploading files to Product Support from desktop using FTP Client Applet check box or Supporting Materials via another process or tool (i.e. FTPing to another server) check box. 6. Click Submit Entry. 7. Follow instructions on uploading material via FTP. Platform Hardware Failure Scenarios There might come a time when your system becomes unresponsive and it appears that it might be the result of a hardware failure. If you are running Call Home, it is likely that Unisys Support has already been notified and will be contacting you or visiting you to help. In your FS6200 Server configuration (depending on the circumstances), the system might already have failed over to the hot standby. In any event, it might be useful for you to do a basic diagnosis of the problem. If you contact Unisys Support, it is helpful to relay any error codes or symptoms to them to assist them in helping you The following table lists some possible hardware failure scenarios and their implications. 9–6 8222 3694–000
Hardware Failure Symptoms Criticality Response Internal Disk Drive Error message appears on LCD panel. LED on disk drive turns amber, indicating the failed drive. Memory DIMM Error message appears on LCD panel Power Supply LED on rear power supply turns amber, indicating a fault. Error message appears on LCD panel. Cooling Fan Error message appears on LCD panel Motherboard System failure. Audible alarm may sound. HBA Error message may appear on LCD panel. HBA may show error LED’s. NIC Error message might appear on LCD panel. NIC may show error LEDs. Platform management card Error message might appear on LCD panel. Unable to perform remote management Battery Error message appears on LCD panel Troubleshooting and Recovery Non-critical if only one drive has failed. Multi-drive failures might lead to data loss. Usually non-critical. Redundancy and error correction can correct all but the most severe errors. Non-critical if only one power supply has failed Non-critical if only one fan has failed Non-critical for HA configurations; critical otherwise. Non-critical in redundant I/O configurations. Potentially critical in other configurations. Non-critical in redundant network configurations. Potentially critical in other configurations. Contact Unisys Support Contact Unisys Support Contact Unisys Support Contact Unisys Support Contact Unisys Support Contact Unisys Support Contact Unisys Support Usually non-critical Contact Unisys Support Non-critical. Loss of AC power to system may cause loss of Real-Time Clock and CMOS settings, requiring a reconfiguration. Contact Unisys Support 8222 3694–000 9–7
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ClearPathFS6200Server SystemImpleme
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Contents Section 1. Introduction Ab
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MCP Firmware Environment Policy Uti
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Updating Specialty Engines . . . .
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Figures 2-1. FS6200 Server Hardware
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Tables 3-1. Physical Location of HB
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Section 1 Introduction About This G
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Section 2 System Overview This sect
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• Two Processor Memory and Module
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MCP Console s-Par Component Descrip
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ePortal Specialty Engine The ePorta
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Section 3 Customizing the Server Co
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Determining Correspondence between
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Table 3-1. Physical Location of HBA
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• The MCP is running. • The pat
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e. Log on to the environment. f. Cl
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The default IP address for the intr
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Table 3-6. Default Networking Value
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Changing the Network Services EVLAN
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IEEE 802.1Q VLANs allow a single ne
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and BIP protocols. Communications b
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4. To modify a network processor ob
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You must replace or modify the prec
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Table 3-8. MCP Networking Values fo
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Using Sample BNA Initialization Fil
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Some of the procedures in MCP Imple
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Section 4 Operating the Server This
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Powering Off the Platform Hardware
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Controlling the MCP Environment Acc
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• Domain Name System (DNS) Client
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Table 4-1. Unisys-Defined Firewall
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Table 4-2. Firewall Rules for JProc
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The utility scripts enable you to m
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Notes: Syntax Usage • Refer to th
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Sample Commands • ChangeRulesForM
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Note: The .\ notation before the sc
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Differences from Previous MCP Syste
Page 79 and 80: If you do not receive this response
Page 81 and 82: Networking Commands and Inquiries C
Page 83 and 84: • Total processor utilization rep
Page 85 and 86: I/O Time • ACQUIRE • FREE • O
Page 87 and 88: Operating the Server PING commands
Page 89 and 90: Section 5 Setting Up and Operating
Page 91 and 92: Ensuring That the Necessary Disk Sp
Page 93 and 94: ; , REMOTEADDRESS = 000000000000 ,
Page 95 and 96: This command is optional. By defaul
Page 97 and 98: 6. Perform the following actions to
Page 99 and 100: 1. From the Component View tab, exp
Page 101 and 102: Setting Up and Operating the ePorta
Page 103 and 104: Assigning ePortal Specialty Engine
Page 105 and 106: Setting Up and Operating the ePorta
Page 107 and 108: Restoring ePortal The following act
Page 109 and 110: Section 6 Setting Up and Operating
Page 111 and 112: • Microsoft Network Client This f
Page 113 and 114: Applying JProcessor Security Policy
Page 115 and 116: Section 7 Backing Up MCP Firmware C
Page 117 and 118: Section 8 Updates This section disc
Page 119 and 120: Updating MCP Firmware MCP Firmware
Page 121 and 122: Job (USERCODE) EPORTALNOTE ACCEPT:
Page 123 and 124: 17. Go back into update settings (s
Page 125 and 126: Section 9 Troubleshooting and Recov
Page 127 and 128: Accessing the Unisys Product Suppor
Page 129: Taking a Platform Firmware Livedump
Page 133 and 134: Workaround Use the platform managem
Page 135 and 136: • If your TCP/IP or BNA connectio
Page 137 and 138: • Obtain a Network Services firmw
Page 139 and 140: The response to the NW NP command
Page 141 and 142: Restarting a JProcessor Specialty E
Page 143 and 144: Gathering Diagnostic Information Th
Page 145 and 146: 1. Create an unprivileged MCP userc
Page 147 and 148: The topic “I/O Configuration” i
Page 149 and 150: cd “C:\Program Files\Unisys\MCP F
Page 151 and 152: Restarting Platform Services Note:
Page 153 and 154: Appendix A Building Network Initial
Page 155 and 156: • NW TCPIP TCPIPIDENTITY NW TCPIP
Page 157 and 158: Building Network Initialization Fil
Page 159 and 160: Sample BNA Initialization File % On
Page 161 and 162: Index A accessing the Unisys Suppor
Page 163 and 164: MCP PING commands through intraplat
Page 165 and 166: MAICP4 dump data, 9-13 Maintenance
Page 167 and 168: elocating the MCP APPLIANCES share,
Page 170: © 2012 Unisys Corporation. All rig
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