FS6200 Server System Implementation Guide - Public Support ...
FS6200 Server System Implementation Guide - Public Support ...
FS6200 Server System Implementation Guide - Public Support ...
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Troubleshooting and Recovery<br />
such as time and date of the event, system type, system serial number, problem text, and<br />
other specific information that can be useful to Unisys support personnel. You can monitor<br />
these e-mail messages to take necessary action on possible system problems.<br />
Using Maintenance Mode<br />
Before performing hardware or software maintenance on the <strong>FS6200</strong> <strong>Server</strong>, you can<br />
switch Call Home from Operational Mode to Maintenance Mode. This prevents Call Home<br />
events that are generated during the maintenance period from being converted to e-mail<br />
messages and sent to the Unisys <strong>Support</strong> Center. When maintenance is complete, switch<br />
Call Home back to Operational Mode. Refer to the MCP Console Help for details on<br />
switching modes.<br />
Problems with Call Home<br />
If there is a problem (or suspected problem) with the Call Home services, MCP Firmware<br />
Environment diagnostics should be taken to gather internal diagnostic information about<br />
the specific program components that comprise the Call Home functionality. This is<br />
necessary for Unisys support to diagnose the problem. In addition a Platform Environment<br />
diagnostics might also prove useful. Refer to the MCP Console Help for information on<br />
performing these dumps.<br />
Restarting an Environment<br />
To restart an environment, access the Component View tab in the MCP Console, rightclick<br />
the component name, and then click Restart. Click Yes to restart the environment.<br />
Diagnostic Tasks<br />
This subsection discusses the various tools you can use to diagnose problems on your<br />
<strong>FS6200</strong> <strong>Server</strong>.<br />
Taking a Platform Environment Dump<br />
The Platform Environment Dump gathers platform diagnostic information that includes a<br />
platform dump and management card logs.<br />
A Platform Environment Dump contains:<br />
• Platform Firmware Livedump<br />
• Platform management card dumps and logs: sellog<br />
Refer to “Using Diagnostics” in the MCP Console Help for more information.<br />
Note: Due to the extensive nature of this dump, it can take over 15 minutes to complete.<br />
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