FS6200 Server System Implementation Guide - Public Support ...

Troubleshooting and Recovery
• Event logs
• NSManager log file
You must provide the dump files when submitting a Network Services software trouble
report.
Troubleshooting Tips
You might find it useful to save your current Adapters.Txt file in case you want to refer to it
on a subsequent installation. If so, you can find the Adapters.Txt file in the
ProgramData\Unisys\Networking\Log directory.
Problem Possible Corrective Action
During CNS initialization file processing on the
MCP server, the following error message
displays in response to an ADD
CONNECTIONGROUP command for a
Network Services MCP Network adapter:
Hardware Not Present
The response to the NW NP
command indicates that there are no NPs
defined.
The response to the NW NP
command indicates that the network
processor remains in a discovered state.
The response to the NW NP
command indicates that the network
processor remains in an unavailable state.
Verify that the ICPDEVICEID and LineID in the
CNS initialization files matches the Line ID for
that NP as defined in the System Editor of the
MCP Console.
Verify that the network processor and line
identifiers are defined in the ADD
CONNECTIONGROUP command of the CNS
initialization file match definitions in the active
PCD file defined through the System Editor of
the MCP Console.
Verify that the network processor and line
identifiers are defined in the ADD
CONNECTIONGROUP command of the CNS
initialization file match definitions in the active
PCD file defined through the System Editor of
the MCP Console.
Verify that the System Editor of the MCP
Console has been run and the proper
information provided for the network
processors line identifiers for every network
processor and that the Network Service
Firmware is running by running the Task
Manager applet and locating the NSManager
process.
A reboot of the I/O engine might be necessary
if either case is not true.
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