FS6200 Server System Implementation Guide - Public Support ...

Troubleshooting and Recovery
• Diagnostic files
• Dumps
• PCD Info
• Trace files
• ASE Dump
• Event logs
Refer to the MCP Console Help for details on performing a MCP Firmware Environment
Dump.
Transferring Diagnostic Data to Unisys Product Support
Perform the following steps from the Operations Server to transfer diagnostic data to
Unisys support:
1. Open an Internet Explorer browser window to www.support.unisys.com and sign
in with your Primus account.
2. Select the appropriate product and click Go.
3. Go to Support Database link and click Submit a UCF document directly to
Engineering.
4. Fill out the information in the UCF.
5. In the Materials section, select the Uploading files to Product Support from
desktop using FTP Client Applet check box or Supporting Materials via
another process or tool (i.e. FTPing to another server) check box.
6. Click Submit Entry.
7. Follow instructions on uploading material via FTP.
Platform Hardware Failure Scenarios
There might come a time when your system becomes unresponsive and it appears that it
might be the result of a hardware failure. If you are running Call Home, it is likely that
Unisys Support has already been notified and will be contacting you or visiting you to help.
In your FS6200 Server configuration (depending on the circumstances), the system might
already have failed over to the hot standby.
In any event, it might be useful for you to do a basic diagnosis of the problem. If you
contact Unisys Support, it is helpful to relay any error codes or symptoms to them to assist
them in helping you
The following table lists some possible hardware failure scenarios and their implications.
9–6 8222 3694–000