FS6200 Server System Implementation Guide - Public Support ...

1. Create an unprivileged MCP usercode with the GROUPCODE attribute of
EPORTALCONTROLLER.
Refer to the topic “Creating a Usercode with the GROUPCODE Attribute
EPORTALCONTROLLER” in Section 5 of this guide under subsection “Configuring
ePortal Specialty Engine.”
2. From the MCP Console, start the ePortal Manager.
Refer to “Starting ePortal Manager” in Section 5 of this guide for details.
3. From the ePortal Manager website, click Back-End Servers, the primary back-end
server name, Change Usercode/Password, and then enter the correct MCP
usercode and password.
4. Click Apply to update the MCP usercode and password information in ePortal
Manager environment.
For a FS6200 Server, you have to repeat the above steps for the standby ePortal system.
Gathering Diagnostic Information
Perform the following steps to collect ePortal diagnostics information:
1. Start ePortal Manager.
2. From the Management menu on the left side of the page, click Controller.
The Controller page is displayed.
3. Under the Operations section, click Gather Diagnostics.
The Gather Diagnostics Information page is displayed.
4. Click Generate Diagnostic File.
Troubleshooting and Recovery
ePortal Manager gathers diagnostics from the controller and every personality module
that responds, and then creates a compressed zip file. When the gather diagnostics
operation completes, the zip file appears in the Diagnostics Files list.
5. To download the diagnostics zip file, click the link for the file in the Size column and
then save the file to your Service Processor hard drive.
Troubleshooting Fibre Channel I/O Problems
This subsection contains procedures for resolving certain types of I/O problems. Additional
information on resolving I/O configuration problems can be found in the ClearPath
Enterprise Servers External Disk and Tape Storage Systems Configuration Guide .
If the MCP is unable to access certain I/O devices or use certain I/O paths, there are a
number of actions you can take to diagnose and attempt to correct the problem. These
issues are frequently external to the FS6200 Server and the Fibre Channel switches and
storage systems should be checked for problems.
While these actions are intended for customer use, you can also contact Unisys support
for assistance.
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