FS6200 Server System Implementation Guide - Public Support ...

• Obtain a Network Services firmware dump from the MCP Console:
1. Click Select from the Diagnostics tab.
The Select Diagnostics dialog box appears.
2. Ensure that the Network Services check box is selected.
3. Click Start.
The Diagnostics tab of the MCP Console displays the status of the system
diagnostics and component diagnostics. The diagnostic operation is finished when
the Overall status in the Summary panel displays Completed.
4. Submit the entire system diagnostic package file along with your UCF to Unisys
support.
• Obtain a network services firmware dump from the MCP environment:
1. Issue the command NW DUMP NP from an authorized user
within the MCP Environment.
This command captures a snapshot dump of all of the NPs that share an I/O
processor with the NP specified in the command. This command differs from
issuing the request through the MCP Console because it does not cause the
information that is captured to be transferred to the Operations Server.
2. To transfer the captured information to the Operations Server, use the first option
for initiating a dump. It captures an additional dump, but both dumps are included
in the captured dump data. For more information, see the DUMP NP command in
Section 4, “Operational Considerations” of this guide.
Location of the Dump Data
When the dump is obtained through the MCP Console, the firmware dump data is
available on the Operations Server at the location specified on the Diagnostics tab of the
MCP Console. Within this file is a zip file with diagnostic information for each I/O engine.
That file, if the Network dump option was selected when the dump was requested,
contains the zip file with the Network Services firmware dump information.
When the dump is obtained through the NW DUMP command, the time stamped
firmware dump data with the name reported in the system sumlog is placed in a separate
file on the I/O engine where the NP is located.
The timestamp is formatted as YYYYMMDD_hh.mm.ss. YYYY is the four-digit year, MM is
the two-digit month, DD is the two-digit day, hh is the two-digit hour, mm is the two-digit
minute, and ss is the two-digit second of the timestamp at the creation of the dump.
The Network Services Dump zip files contain the following items from each NP on the
system:
• Trace file information
• Probe file information
• Setup log file
• Configuration Utility log file
Troubleshooting and Recovery
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