FS6200 Server System Implementation Guide - Public Support ...

Section 9
Troubleshooting and Recovery
This section contains a list of problems that you might encounter during installation,
configuration, and use of the
• MCP Environment
• JProcessor Specialty Engine
• ePortal Specialty Engine
• Network Services software
• I/O Services
This section also provides details for recovering your FS6200 Server configuration data.
This information is used by customers and Unisys service representatives for solving
system problems.
Note: If you have an Electronic Service Request (ESR) agreement, your Customer
Support Center (CSC) is automatically notified of certain types of system problems. In
these cases, a CSC representative will contact you. You should also report problems to
Unisys whether or not you expect the support center to contact you. If you have an ESR
agreement, your ESR support is included in the purchase of the system for the first year.
Most clients continue this support after the first year.
See “Submitting Trouble Reports” later in this section for details on how to submit
information and which information to include.
Submitting Trouble Reports
If you need to submit a Unisys Communication Form (UCF) trouble report or CONTACT
against the FS6200 Server, be sure to provide the following information.
• A complete description of the issue being reported
Provide as much detail as possible including the exact time of the problem, any recent
changes to the system, and so on.
• If the problem is reproducible, provide the steps to reproduce.
• Collect all available dumps
From the MCP Console Diagnostics tab, click Select and take dumps.
8222 3694–000 9–1