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integrated services, whether real or virtual, to meet the needs of individuals and businesses,
• To share experience relative to the implementation of secure forms of electronic and
biometric identification and methods of integration for the development of cross-border
electronic services within the Ibero-American region,
• To coordinate the sharing of experience of using ICT in order to ensure the transparency of
public decision-making processes and to offer new forms of participation in the democratic
process,
• To promote digital inclusion policies and practices which facilitate access to electronic
services, so that all citizens can take equal advantage of the potential of ICT as a means of
ensuring social and territorial cohesion.
In summary, we are witnessing a re-evaluation of the State to give it an active role aimed at
improving the living conditions of the region’s citizens; an active State which promotes social
inclusion through effective public policies. These initiatives go hand in hand with the conviction
that the knowledge society is the future, and with a belief in the need for a closer relationship
between the State and the citizen, for which electronic government is an effective tool.
Importance of the identification of individuals
In this context, with the region’s countries implementing active public policies of social
inclusion, the issue of the correct identification of individuals represents an important key to
success, both for the implementation of large-scale policies of social inclusion and for the
authentication of the identity of citizens by electronic means. As our countries have progressed
the implementation of e-government measures, one of the issues that have emerged is the
correct identification of individuals in computerised platforms.
In 2007 the Ibero-American Charter on Electronic Government highlighted the need for
the use of ICT in public administration to be centred on the citizen and his rights, the term
“citizen” being understood to mean “such natural or juridical person as requires to deal with a
government either within the country or, having the right to do so, from outwith the country.”
The Ibero-American Charter on Electronic Government emphasises the central role of the
individual, rather than the technology; consequently, it encourages the recognition of the right of
citizens to deal with the government electronically. This recognition of the right of every citizen
to use electronic means to conduct his or her business with the government involves establishing
a portal for access to information, laying the foundations for open government and removing
physical and geographic barriers to a closer relationship between the citizen and the State.
In that regard, the Ibero-American Charter on Electronic Government highlighted “the unique
role of States in these matters in order to guarantee the availability of electronic services to all
citizens, and the continuity of those services, and the strengthening of democracy.” We can see
therefore the link between digital inclusion and the development of public policies in general
in a democratic society.
The Charter defines the concept of “electronic government” as a synonym of “electronic
administration”, by which is understood “the use of information and communications
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