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within the government policies underlying the National Digital Agenda. This planning involves<br />

critical review, the selection of a universally applicable model, regional integration, and the<br />

overarching concept of identity.<br />

The Digital Agenda involves: the guiding principles of electronic government, the standards<br />

that guarantee network cyber-security, programs designed to reduce the digital divide, others<br />

to promote digital literacy, and yet more to develop new IT platforms, software protection<br />

programs, and hardware development.<br />

The use of technology is coordinated by the Under-Secretariat of Management Technologies,<br />

which observes the standards of interoperability and compatibility which are the common<br />

denominators in the process of integration which allows the information in the government’s<br />

custody to become more important and more valuable. This coordination is fundamental when<br />

designing and planning medium- and long-term policies.<br />

Incorporating technology into state organisations<br />

440<br />

“Technology only makes sense to the extent that it is<br />

provided with content”<br />

As has already been mentioned, the use of biometry as a method of identification involves the<br />

authentication of data in a digital environment. It will therefore be useful to take a look back at<br />

the technological advances that have taken place over the last few decades both in society in<br />

general and specifically within public administration.<br />

The need for interoperability is symptomatic of our “contextual reality”, and we must therefore<br />

consider its causes.<br />

The neo-liberal policies of the 90s produced one of the biggest reductions in income distribution<br />

and, as an immediate consequence; social inequality grew against a background of the openingup<br />

of commercial and financial markets as a result of economic deregulation.<br />

Against this background there was a mass influx of imported capital goods, including hardware<br />

and software. At the same time, the demand for more complex software and IT services was fed<br />

from abroad, leading to what might be considered a clear technological dependence, further<br />

accentuating the existing gap, particularly within public bodies.<br />

Towards the end of the 90s, a survey conducted by Microsoft found that of the 74% of<br />

Argentineans who had television, only 7.4% owned a computer, an alarming statistic even<br />

without adding the fact that 67% of all computers were in the federal capital, Buenos Aires.<br />

The current situation is that “in 2001, 30% of homes had internet access, and in 2010 that figure<br />

had increased to 47%, or 5 million people”, in the words of President Cristina Fernández de<br />

Kirchner as she helped launch Infojus, the website of the Argentine Legal Information Service<br />

of the Ministry of Justice, which allows all citizens to have free and unrestricted access to all<br />

relevant information from the judicial system.

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