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• To know what the Administrations are doing.
• To set up the basis for a more open government.
• To overcome physical and space barriers, that for being in remote places or for other reasons many
times turn the access of individuals to their administrations difficult.
• To promote inclusion and equal opportunities so that all citizens may have access, whichever their
territorial or social status, to the benefits offered by the society of knowledge.
• To actively participate in public affairs.
The Pucón Charter contemplates two objectives: a final and direct objective that is to accept the
right of citizens to procedures that facilitate their participation in public management and their
relationship with public Administrations. This right, in turn, shall be a contributing material to increase
transparency in the Administrations, ensure the respect for the principle of equality and generate a
more efficient and effective management.
On the other hand, the Charter pursues an indirect strategic objective: to promote the generation of a
knowledge and information society that must be all-inclusive, citizen-centric and development-oriented
In this sense, and what constitutes an extraordinary progress as regards the acknowledgement of social
rights, the Ibero-American Charter on E-Government expressly states as an objective: “To define the
content in citizens’ right to interact electronically with their Governments and Public Administrations.”
(paragraph b) of Article 1º )
In this sense, the Ibero American Charter on E-Government highlights “the irreplaceable role of the
State in these issues to ensure universalization of all the population, and the continuity of e-services
and strengthening of democracy.”
It defines the “e-government” concept as a synonym of “e-administration”, understanding as such as
the “use of ICTs by Government and Public Administration to improve the information and statesupplied
services to citizens, to focus public management efficacy and efficiency and to substantially
improve transparency of the public sector and citizens’ participation.”
As part of e-government instruments, the Charter contemplates the issue of individuals identification.
In this sense, it emphasizes the Government obligation to have the essential instruments to provide
citizens (in a wide sense) the electronic access to the Administration. Within these instruments,
it considers as a fundamental factor “identifying citizens, Public Administration, public officials and
agents of these Public Administrations that use electronic media, as well as the authenticity of the
electronic documents where they state their will or declarations.”
Likewise, the issue of e-identification is dealt with in relation to the principle of security guiding every
e-government activity. In effect, the Charter recommends the States to enact legal and technical
standards to ensure all citizens and Public Administrations the necessary conditions so that “their
electronic relations can be secure and safe, both referred to the identity of individuals, department or
agency, as well as the authenticity and integrity of the information conveyed, and consequently, the
impossibility of being repudiated by the emitter”.
The charter further defines the concept of authenticity and integrity of the information conveyed as
the one that represents the content of the original emission and that has not been tampered with
or in any other way altered. In this sense, it recommends the States to consider “physical systems,
electronic signature systems, even de advanced ones, as well as other alternative systems that may
replace electronic signatures, when the nature of the formalities and procedures so require in order to
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