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Challenges in the Era of Globalization - iaabd

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Proceed<strong>in</strong>gs <strong>of</strong> <strong>the</strong> 12th Annual Conference © 2011 IAABD<br />

Graduates (4) Sh4 000 000<br />

B. Travel and related subsistence costs Sh4 000 000<br />

C. Equipment Sh1 500 000<br />

D. Supplies Sh3 000 000<br />

E. O<strong>the</strong>rs expenses (<strong>in</strong>centives to <strong>in</strong>terview participants and dissem<strong>in</strong>ation) Sh15 384 000<br />

Total Sh30 884 000<br />

References<br />

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Collis, J. And Hussey, R. 2009. Bus<strong>in</strong>ess Research. 2 nd Edition. New York: Palgrave Macmillan.<br />

Cooper, D.R. and Sch<strong>in</strong>dler, P.S. 2006. Bus<strong>in</strong>ess Research Methods. 9 th Edition. New York: McGraw<br />

Hill.<br />

Kang, G. And James, J. 2004. Service Quality Dimensions: an exam<strong>in</strong>ations: an exam<strong>in</strong>ation <strong>of</strong><br />

Gronroos’s service quality model. Manag<strong>in</strong>g Service Quality. 14(4): 266-277.<br />

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http://www.tc.umn.edu/~rkrueger/about.html (Accessed: 25 Oct 2008)].<br />

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http://www.managemen<strong>the</strong>lp.org/evaluatn/<strong>in</strong>terviews.htm. Accessed: 30.10.2008].<br />

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statements to successful strategies. Managerial F<strong>in</strong>ance,Vol.32 No.7. pp577-593, Emerald Group<br />

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Nunnenkamp , P. 2002. Foreign Direct Investment <strong>in</strong> Develop<strong>in</strong>g Countries: What Economists (Don’t)<br />

Know and What Policymakers Should (not) Do! CUTS, Jaipur, India.<br />

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Implications for Future Research. Journal <strong>of</strong> Market<strong>in</strong>g. 49:41-50.<br />

Parasuraman, A., Zeithaml, V.A. and Berry, L.L. 1988. SERVQUAL: a multi-item scale for measur<strong>in</strong>g<br />

consumer perceptions <strong>of</strong> service quality. Journal <strong>of</strong> Retail<strong>in</strong>g. 12-40.<br />

Stoelt<strong>in</strong>g, R. 2002. Structural Equation Model<strong>in</strong>g/Path Analysis. Available<br />

http://userwww.sfsu.edu/~efc/classes/biol710/path/SEMbpage.htm [Accessed: 5.7.2007]<br />

Uganda Investment Authority Report 2009/2010. [Available: www.uganda<strong>in</strong>vest.com ].<br />

Veal,A.J. 2995. Bus<strong>in</strong>ess Research Methods: A managerial approach. 2 nd Edition. Malaysia:Pearson<br />

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Zeithaml, V.A., Parasuramn, A. And Berry, L.L. 1990. Deliver<strong>in</strong>g Quality service: Balanc<strong>in</strong>g Customer<br />

Perceptions and Expectations. NY: The Free Press.<br />

Zeithaml, V.A., Bitner, M.J.. and Gremler D.D. 2006. Services Market<strong>in</strong>g:Integrat<strong>in</strong>g Customer Focus<br />

Across <strong>the</strong> Firm. NY: McGraw-Hill Irw<strong>in</strong>.<br />

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