Challenges in the Era of Globalization - iaabd

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Proceedings of the 12th Annual Conference © 2011 IAABD On impact of organizational communication on worker satisfaction, 96.1% of the respondents, answered ‘yes’ that there is a strong impact of communication on worker satisfaction in organizations. This is illustrated in the Table I below. Table 1: Cross tabulation: Impact of organizational communication on worker satisfaction Name of Organization Impact of Communication on worker satisfaction Yes No I don’t Know Ghana Post 92.0% 4.0% 4.0% Total 100 % BOG UGMS 100.0% 95.0% 5.0% Total 96.1% Table 2: Chi-Square Tests of relationship between Organizational communication and worker satisfaction Value df Asymp. Sig. (2-sided) Pearson Chi-Square 17.836(a) 8 .022 Likelihood Ratio 12.962 8 .113 Linear-by-Linear Association 1.696 1 .193 No of Valid Cases 81 The Chi-square test shows that there is a significant relationship between organizational communication and worker satisfaction as shown in the chi-square table above (x 2 =17.836 df=8, p< 0.5), where the pvalue=.02 is less than the level of significance at .05. Role of organizational communication Respondents were asked to state in their own opinion the main role of communication in their organizations. Thirty-seven percent (37.0%) of the respondents say communication is used to deliver instructions; 30.9% say basic information needed for job; 9.9% say communication is used to resolve work related issues; 9.9% say to encourage dialogue and team building, while 8.6% say communication is used to motivate staff to work. Frequency of communication media used by workers Results show that the most frequent media of communication used by workers in their organizations are: face-to-face communication 65.4%; memos and letters 12%; formal meetings 9.9%; email 4.9%; telephone 3.7%, and informal meetings 2.5%. Communication as an important Organizational process Analysis of results showed that among the organizational processes, 86.4% of respondents believe that communication is very important, while 12.3% say communication is important in the organisations and therefore good organizational communication gives them satisfaction. 1.3% 2.6% 436
Challenges in the Era of Globalization Edited by Emmanuel Obuah Leadership Communication behavior and its Effects on workers in Organizations Ninety-two percent (92.6%) of respondents report that leadership communication behaviour has a great impact on employee work behavior. Thus the way and manner their bosses speak to them can affect their job performance either negatively or positively. Polite Communication and motivation of workers. Ninety- Eight percent (98.8%) of the respondents agree that workers can be motivated through polite communication especially from their supervisors, while 1.2% say impolite communication does not affect their work behavior. Assessment of Communications in Organizations Respondents were asked to assess the effectiveness of their organizational communication with the descriptors very effective, effective, somehow effective, and not effective. Results show that 40.7% of respondents say communication is very effective; 37.0% of respondents say effective; 19.8% of respondents say somehow effective, and 2.5% of respondents say communication in their organizations is not effective. Discussion The study has shown that effective organizational communication can lead to worker satisfaction in public sector organizations. Results emerging from the analysis show that there is a significant relationship between effective organizational communication and worker satisfaction. This is illustrated by the test of the hypothesis (H1) which states that ‘there is a significant relationship between effective organizational communication and worker satisfaction’ and which is subsequently accepted. Consistent with past research, this study found that effective communication displays a direct and positive relationship with job satisfaction and positive commitment of employees at the organizational level as a result of general employee satisfaction. The findings add support to the general belief that effective organizational communication affects employees’ attitude to work as a result of communication satisfaction (Maertz and Griffeth, 2004; Kim, 2002; Abugre, 2010) Findings of the study also showed that good and effective communication from leadership in public organizations can affect employees’ work behaviors in a positive manner and consequently affect organizational work output. This finding is a response to the research question (RQ1) which sought to find whether effective leadership communication can affect employee work behavior. Findings further showed that effective organizational communication has a significant impact on worker satisfaction, and this is illustrated in Table I. An analysis of the findings also revealed that workers believe that among all the organizational processes like employee performance appraisal, employee training and development, employee welfare system, etc. communication is the most important of all and , effective organizational communication would aid all other processes to be efficient. As many as 86.4% of the total respondents agreed that organizational communication is very important and comes first to all other organizational processes. Findings also revealed that there is effective organizational communication in the Ghanaian public sector. Findings from the study also showed that among the organizational media of communication used in the Ghanaian public organizations, face-to-face communication is the most used and preferred choice of workers, second by letters and memos, and then formal organizational meetings. However, the use of email and telephone conversation recorded very low ratings in terms of usage. 437
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Challenges in the Era of Globalizat
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Table of Contents Challenges in the
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Lennart Bangens, Goteborg, Sweden C
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Local Steering Committee Jacob Musi
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Track 1: Accounting, Finance, and I
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Abstract Challenges in the Era of G
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Abstract Determinants of Bank Lendi
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Empirical Results Challenges in the
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Table 3 Determinants of Competitive
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Research Findings Challenges in the
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Abstract: Study on Africa Governmen
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Abstract Challenges of Oil Revenue
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Abstract Land Based Sources of Poll
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Abstract On the Mitigation of Rever
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Assessment of pollutants in nigeria
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Figure 1: Lagos off shore survey po
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Table: Model Fitness Regression Sta
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Conclusion Challenges in the Era of
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37. Provision of sound education fo
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The cost structure Challenges in th
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Empirical Analysis Challenges in th
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Variable Coefficient Std. Error t-S
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Abstract The Changing Requirements
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The Model, Data and Variable Defini
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Track 8: Gender and Economic Develo
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Empirical results Challenges in the
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Abstract Gender, poverty and sustai
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Figure 1.1: Spread of directorships
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Theoretical Framework Challenges in
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Single 18.1 Masters and above 35.3
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Source: Field survey, 2010 Table 3:
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Conceptual Definitions Challenges i
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Research Methods approach Challenge
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Statement of the Problem Challenges
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Convenient location of banks Challe
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Figure 1.Framework for Bank selecti
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Banks in Ghana Challenges in the Er
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References: Challenges in the Era o
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Figure 5: Causal loop diagram inclu
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The study seeks to: • examine typ
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Figure 2: Customer Perception of MT
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Relationship Commitment Total 1264.
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Factor Item Loading Imaginative 0.4
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Abstract Marketing Nigerian medicin
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firms attained below average market
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Conclusion Dissatisfied 6 3.4 3.6 7
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Abstract Customer satisfaction with
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Methodology Challenges in the Era o
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Discussion Challenges in the Era of
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GOVERNMENT MoFED SECTORS Structure
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Football Spectatorship Challenges i
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