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Challenges in the Era of Globalization - iaabd

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Proceed<strong>in</strong>gs <strong>of</strong> <strong>the</strong> 12th Annual Conference © 2011 IAABD<br />

The f<strong>in</strong>d<strong>in</strong>gs above have both <strong>the</strong>oretical and practical significance to organizational studies.<br />

Theoretically, <strong>the</strong> results highlight some important experiences <strong>of</strong> organizational communications <strong>in</strong><br />

Ghanaian work organizations, stimulat<strong>in</strong>g more research <strong>in</strong> <strong>the</strong> area <strong>of</strong> communication <strong>in</strong> develop<strong>in</strong>g<br />

countries. From a practical po<strong>in</strong>t <strong>of</strong> view, <strong>the</strong> paper proves that to motivate and reta<strong>in</strong> employees to work<br />

hard, effective organizational communication plays a significant role. Also <strong>the</strong> paper provides useful<br />

guidel<strong>in</strong>es for managerial practice and implications <strong>in</strong> <strong>the</strong> area <strong>of</strong> organizational communication.<br />

Conclusion and Managerial implications<br />

The significance <strong>of</strong> effective organizational communication is very critical <strong>in</strong> susta<strong>in</strong><strong>in</strong>g worker<br />

satisfaction and consequently worker performance <strong>in</strong> organizations. Organizations <strong>in</strong> <strong>the</strong> public sector<br />

will achieve <strong>the</strong>ir objectives if <strong>the</strong>y pay proper attention to organizational communication <strong>in</strong> <strong>the</strong><br />

workplace. Effective organizational communication can be possible if organizational leadership improve<br />

on <strong>the</strong>ir communication methods and create unimpeded access <strong>of</strong> communication media to <strong>the</strong>ir workers.<br />

The consequences <strong>of</strong> poor organizational communication would result <strong>in</strong> an <strong>in</strong>creased turnover rate <strong>of</strong><br />

employees <strong>in</strong> <strong>the</strong> organization due to a lower level <strong>of</strong> worker satisfaction.<br />

In conclusion, despite any limitation <strong>the</strong> study represents a step <strong>in</strong> expla<strong>in</strong><strong>in</strong>g how effective organizational<br />

communication affects worker satisfaction and consequently worker productivity. The study hopes that<br />

realistic communications from public sector organizations can help employees to <strong>in</strong>crease <strong>the</strong>ir<br />

productivity.<br />

Limitation <strong>of</strong> study and future research<br />

Though this paper has demonstrated <strong>in</strong>terest<strong>in</strong>g f<strong>in</strong>d<strong>in</strong>gs <strong>of</strong> <strong>the</strong> study, <strong>the</strong> paper believes that <strong>the</strong>re are<br />

some limitations <strong>in</strong>herent <strong>in</strong> <strong>the</strong> approach <strong>of</strong> <strong>the</strong> study. First, <strong>the</strong> paper th<strong>in</strong>ks that three different<br />

organizations may not be sufficient to generalize <strong>the</strong> f<strong>in</strong>d<strong>in</strong>gs particularly <strong>in</strong> a large public sector. Also 90<br />

participants for <strong>the</strong> study appear small for a perceptual study and <strong>the</strong> paper th<strong>in</strong>ks that more participants<br />

could have been employed. The author thus encourages a replication <strong>of</strong> this study <strong>in</strong> o<strong>the</strong>r areas<br />

with larger sample size numbers.<br />

References<br />

Abugre, J. B. (2010), Essentials <strong>of</strong> Employee Communication; empirical evidence for <strong>the</strong>oretical<br />

and managerial practice, GmbH & Co, Lambert, Germany.<br />

Adler, R. (1999), “Communicat<strong>in</strong>g at Work: Pr<strong>in</strong>ciples and Practices for Bus<strong>in</strong>ess and <strong>the</strong> Pr<strong>of</strong>essions”,<br />

McGraw-Hill College, Boston, USA.<br />

Allen, M.W. (1992), “Communication and organizational commitment: perceived organizational support<br />

as a mediat<strong>in</strong>g factor”, Communication Quarterly, Vol. 40 No. 4, pp. 357-67.<br />

Ambler, T., Barrow, S. (1996), "The employer brand", Journal <strong>of</strong> Brand Management, Vol. 4 No.3,<br />

pp.185-206.<br />

Clampitt, P. and Downs, C. (1993), "Employee perceptions <strong>of</strong> <strong>the</strong> relationship between communication<br />

and productivity: a field study", Journal <strong>of</strong> Bus<strong>in</strong>ess Communication, Vol. 30, pp.5-28.<br />

De Ridder, J. (2004), “Organisational communication and supportive employees”, Human Resource<br />

Management Journal, Vol. 14 No. 3, pp. 20-30.<br />

Emmert, M. and Taher,W. (1992), “Public Sector Pr<strong>of</strong>essionals: The Effects <strong>of</strong> Public Sector Jobs, Job<br />

Satisfaction and Work Involvement”. American Review <strong>of</strong> Public Adm<strong>in</strong>istration Vol. 22 No.1, pp.37-48.<br />

Faria, A.J. and Dick<strong>in</strong>son, J.R. (1992), “Mail survey response, speed and cost”, Industrial Market<strong>in</strong>g<br />

Management, Vol.21, pp. 51-60. on organizational commitment, Journal <strong>of</strong> vocational behavior, 68,<br />

pp.474-489.<br />

438

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